Summary The Supervisory Management and Program Analyst serves as a vital administrative coordinator and evaluator within the Primary Care Service at the West Palm Beach VA Healthcare System. Operating within one of the largest and most complex services in the medical center, the position serves as a strategic administrative partner to the Chief and Associate Chiefs of Primary Care, providing data-driven insights that blend clinical goals with efficient business workflows. Responsibilities This position ensures safe, efficient patient care by analyzing clinical data, monitoring performance, and ensuring regulatory compliance. It supports operational planning, resource allocation, and protection of patient information. The role also supervises an administrative team, overseeing daily operations, staff performance, hiring actions, and workflow optimization. With delegated authority, it leads the administrative functions that keep the service line running smoothly. Primary Job Duties Conducts ongoing and ad-hoc qualitative and quantitative analyses of clinical and administrative programs. Extracts and validates operational data to prepare reports for leadership. Evaluates performance against VACO, VISN, and Joint Commission standards. Applies statistical methods to resolve workflow and process issues. Recommends data-driven improvements to resource use, space planning, staffing, and equipment priorities. Manages fund control points and tracks service expenditures. Serves as COR for vendor contracts and academic affiliate agreements. Prepares formal responses to congressional inquiries, executive actions, and patient complaints. Coordinates documentation for Peer Reviews, Service Level Reviews, and similar oversight processes. Develops policies, memos, and SOPs aligned with VISN and VACO requirements. Oversees safety compliance, training tracking, TB protocols, and injury/light-duty documentation. Provides first-line supervision to administrative support staff. Sets performance standards, manages schedules, and conducts appraisals. Leads interviews and recommends selections, promotions, and reassignments. Coordinates staff training and developmental needs. Resolves minor employee issues, addresses low-level disciplinary actions, and upholds EEO policies. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Ad-hoc Virtual: This is not a virtual position. Position Description/PD#: Supervisory Management and Program Analyst/PD000000 Probationary Period: A one-year supervisory probationary period may be required for applicants appointed to this position, unless the requirements has already been met through previous successful completion of a Title 5 supervisory probation. Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period or trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 06/03/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: . Evaluating healthcare program efficiency and workload productivity using quantitative, qualitative, and statistical analytical techniques. Extracting, validating, and modeling operational data in Excel, PowerPoint, and Pyramid Analytics to build executive-level briefings and reports. Analyzing clinical operations data to provide recommendations on space planning, staffing ratios, and medical equipment procurement. Drafting complex organizational policies and standard operating procedures to ensure adherence to HIPAA, the Privacy Act, and agency directives. Managing budget allocations as a Fund Control Point Official and supervising vendor agreements as a Contracting Officer's Representative (COR). Coordinating responses to congressional inquiries, tracking facility safety standards, and auditing staff training compliance. Supervising a unit by setting performance standards, evaluating work, scheduling workflows, and executing minor disciplinary actions. Recertifying unit structures, interviewing job candidates, executing selections, and implementing Equal Employment Opportunity (EEO) program guidelines. You will be rated on the following Competencies for this position: Administration and Management Analysis and Problem Solving Planning and Evaluating Project Management Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Primary Sedentary: The nature of the work is primarily sedentary. Light Activity: The position may occasionally require light physical activity, including some walking, bending, and light lifting. Site Travel: The job may occasionally require travel to distant sites to participate in various agency activities. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. Additional Information Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement. Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act.
