Medical Scheduler

Robert Half • Shelby Township, MI • 1h ago

Description We are looking for a Medical Scheduler to support patient access and appointment coordination for a healthcare organization in Michigan. This contract opportunity is ideal for someone who is comfortable working in a fast-paced medical setting, managing patient information accurately, and delivering a high level of service over the phone and through scheduling systems. The person in this role will help patients navigate appointment needs, insurance-related requirements, and pre-registration steps while maintaining accuracy and consistency throughout each interaction.

Responsibilities:

Coordinate new, rescheduled, and canceled appointments through the organization's scheduling platform while ensuring calendar accuracy.

Gather and confirm patient demographic, insurance, and financial details needed for registration, billing, and payer compliance.

Review pre-registration information for completeness, document updates, and scan required records into the appropriate systems.

Perform insurance eligibility checks in real time and explain coverage-related requirements such as referrals, pre-certifications, and authorizations to patients.

Communicate appointment reminders, confirmations, and preparation instructions so patients are informed before their visit.

Manage inbound and outbound calls effectively, helping patients access services efficiently while supporting a positive customer experience.

Maintain courteous, attentive interactions that align with departmental service standards and healthcare privacy expectations.

Assist with additional scheduling, registration, and administrative tasks as needed to support daily operations. Requirements - At least 2 years of experience in a medical office, patient access, scheduling, or a similar healthcare support role.

Background working with third-party insurance, managed care processes, and medical terminology, including familiarity with diagnosis and procedure coding concepts.

Ability to use Microsoft Office applications and healthcare-related systems such as electronic scheduling, eligibility verification, and electronic health record platforms.

Strong attention to detail with the ability to review, interpret, and explain information accurately in a high-volume environment.

Effective multitasking and problem-solving skills with the ability to adapt to changing priorities throughout the day.

Clear verbal and written communication skills with a consistent, courteous approach to patients, staff, and external contacts.

Ability to work independently while also collaborating productively with team members in a healthcare setting. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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