About us
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
The Talent Operations Manager will develop and lead Benefits Administration and Leave Administration teams that will execute and support a vast array of global centralized operational processes and tasks. The person in this role will play a key role driving the Talent Operations Team's performance by leading teams that develop, implement, test, train and manage the administration of centralized, highly repeatable solutions that allow RSM to achieve global talent business goals while balancing the needs of our employees and talent team stakeholders in our enterprise talent system(s) and integrated compliance solutions.
This person will be responsible for providing leadership and management to these teams on an enterprise level responsible for ensuring seamless coordination with our COE teams across talent and executive stakeholders. This position will focus on continuous improvements to maximize efficiencies while ensuring they and their team(s) provide exceptional, consistent and timely service. The manager also partners closely with relevant vendors as applicable to ensure operational strategy processes remain efficient and productive.
Responsibilities
Manages Workforce Operations teams including Benefit Administration and Leave Administration, designing workflows and facilitating effective handoffs with the COE
Maintains close collaboration with the COEs, ensuring proper knowledge transfer mechanisms and clear delegation of work between teams
Identifies additional services to be brought into Workforce Operations, enabling COEs to focus on program design and strategy
Supervises administrative mobility support, such as coordinating logistics and processing data changes in Workday not done via self-service
Manages full benefits administration support, including enrollment platform and benefits changes
Oversees management of LOA programs
Oversees management of employee data and organizational changes to ensure accuracy and consistency
Support rollout of talent programming by preparing team to field questions and provide repeatable transactional support for talent programming as applicable
Serves as a point of escalation to handle direct client service needs
Minimum Requirements
At least 5 years of progressive Benefits Administration, Leave Administration, HR or other relevant Talent experience.
Prior supervisory experience, coaching and developing a high performing team required.
Preferred Requirements
Education: Bachelor's or Associate's Degree in Human Resources or related area preferred, or equivalent years of experience
Strong understanding of Benefit Administration, Leave Administration or related HR field work.
Project Leadership: Proven experience in leading project teams, overseeing the work of non-exempt employees, and providing guidance and direction on deliverables.
Leadership and Influence: Demonstrated leadership capability, including the ability to motivate, influence, and lead others effectively.
Consultative Skills: Excellent consultative skills, with the ability to provide valuable insights and guidance to stakeholders.
Initiative and Independence: Proven ability to work with minimal guidance, take initiative, and manage multiple priorities simultaneously, even in unfamiliar or ambiguous circumstances.
Customer Service Excellence: Develop and maintain a reputation for providing superior customer service and fostering a culture centered around customer satisfaction.
Communication Skills: Excellent communication and interpersonal skills, with the ability to effectively engage with varied stakeholder audiences.
Strategic Thinking: Ability to think strategically, anticipate potential challenges, and develop proactive solutions.
Problem-Solving: Constructively address and learn from mistakes and failures, both personally and within the team.
Collaboration: Work collaboratively with internal peers and external business partners to achieve common goals.
Technical Proficiency: Strong computer skills, including proficiency in Microsoft Office product suite and an affinity for learning and utilizing new systems, tools, and technology.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits.
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com.
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive an
