Customer Service Supervisor

Neovia Logistics • Greenfield, IN • 1h ago

JOB SUMMARY

Provide supervision to the Customer Service department team at one or more Neovia facilities.

JOB RESPONSIBILITIES

Ensures the company is updated with the sufficient knowledge on the transportation market and on the legislation of the sector

Assures the implementation and the development of improvement tools to supervise the Customer Service Department

Supervises the team based on smart goals that are aligned with the requirements of the department and expected level of service. Follows up on the progress based on the assigned metrics and reports on a regular basis and for special projects.

Has contact with the network of the client, local and internationally thru regular meetings, conferences and visits, being as well in contact with the Customer Service Department of the client

Coordination with other Neovia facilities in relation to the service provided to the same client to be aligned with business goals.

Supervises the training provided by Neovia to the dealers and clients

Supports the Supply Chain of the Client, helping to assure that metrics on speed and quality are achieved

QUALIFICATIONS

Bachelor's Degree with experience at least of 3 years in a similar position. Operational experience is required.

Good Communication and presentation skills

Team work and cooperation is a must

Proficiency in MS Office applications with Excel

Negotiation skills

PHYSICAL REQUIREMENTS

Work is primarily sedentary. Sits comfortably to do the work; however, there may be some walking, standing, bending, or lifting item weighing up to 15 pounds.

ADDITIONAL INFO

Internal/External Contacts:

Suppliers, Customers, internal employees, other Neovia facilities

Neovia is committed to the principles of equal employment opportunity, inclusion, and respect. Neovia does not tolerate unlawful discrimination against anyone - employees, customers, business partners, or others - on the basis of race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, marital status, military service, or any other status protected by the laws and regulations in the locations where we operate.

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