Customer Service Representative

ProAmpac Holdings, Inc. • Huntley, IL • 3h ago

Description

This position is responsible for meeting the goals and objectives of the organization by receiving, resolving, and communicating solutions to customer inquiries or complaints. This role focuses on maintaining customer satisfaction through accurate order processing, effective communication, and completing administrative tasks for an assigned portfolio of customer accounts. The omission of specific duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. Reasonable accommodations may be made, upon request, to enable individuals with disabilities to perform the essential functions.

Liaison between the Customer and all plant functional departments.

Professionally engage with customers to understand and meet customer needs, offering advice and guidance on products and services, assisting customers in making informed decisions.

Receives and manages customer inquiries, delivering responses via phone calls and emails, efficiently addressing their concerns and resolving issues encountered.

Logging customer complaints in Salesforce for thorough documentation and follow-up, ensuring all complaints are properly addressed and resolved.

Oversee order fulfillment processes from entry to delivery, monitoring progress and addressing any issues or delays.

Manage various sales-related administrative tasks, including data entry, documentation, and reporting to support efficient operations.

Accurate entry of purchase order details into applicable systems, ensuring all information is correctly recorded for fulfillment and billing purposes.

Collaborate with internal departments, including but not limited to, graphics, production, purchasing, logistics and sales to ensure seamless service delivery for assigned accounts.

Use of company ERP system - Traverse, Prestige.

Backup the CSR team when needed.

Qualifications, Education and Experience

HS/GED required; AS preferred

2-4 years' experience in a related field experience in a related field required.

This position has no leadership duties.

Experience using Microsoft Office Suite (Word, Excel, PowerPoint), Visio, Outlook Email, and calendar.

Maintains strict confidentiality and protects privacy of confidential/sensitive information.

Exceptional time management and organization skills. Ability to manage multiple tasks and projects simultaneously establishing priorities to meet deadlines.

Ability to communicate effectively (verbal, written, and presentations) with executive leadership, staff, and internal and external clients.

Proactive; exercises sound judgment and decision-making; able to identify problems and needs and develop solutions and/or options.

Self-confident, self-motivated polished professional who thrives in a challenging, fast-paced environment.

Salary Range - $50,000 - $72,000 based on experience

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Job Category: Customer Service

Full-Time

Similar Jobs

Customer Service Representative

ProAmpac Holdings, Inc. • Elgin, IL • 3h ago

Management & Administrative

Description This position is responsible for meeting the goals and objectives of the organization by receiving, resolving, and communicating solutions to customer inquiries or complaints. This role focuses on maintaining...

3h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Woodstock, IL • 5h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

5h ago

Go to Apply

VICE PRESIDENT OF HUMAN RESOURCES OPERATIONS

Little City Foundation • Inverness, IL • 7h ago

Management & Administrative

Salary Range $95,000.00 - $100,000.00 Salary/year Position Type Full Time Job Shift Business Hours Education Level Bachelor's Deg| Masters PREF| 10 YRS EXP Category Health Care Description HOW TO APPLY: Visit : www.littl...

7h ago

Go to Apply

Customer Service Associate - Temporary

Walgreens • Saint Charles, IL • 1d ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1d ago

Go to Apply

Procurement Lead PM

DivIHN Integration, Inc • Hoffman Estates, IL • 1d ago

Management & Administrative

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13500909 For further inquiries about this opportunity, please contact our Talent S...

1d ago

Go to Apply

Manager Trainee

Menards, Inc. • Crystal Lake, IL • 2d ago

Management & Administrative

Make BIG Money at Menards! Extra $3 per hour on Sat/Sun Store Discount Profit Sharing Exclusive Discounts for gyms, car dealerships, cell phone plans, and more! Flexible Scheduling Medical Insurance and Dental Plans On-t...

2d ago

Go to Apply

Manufacturing Professional Training Lead / Staff Project Manager

Northrop Grumman • Rolling Meadows, IL • 2d ago

Management & Administrative

RELOCATION ASSISTANCE: No relocation assistance available CLEARANCE REQUIRED FOR START: No CLEARANCE TYPE: Secret TRAVEL: Yes, 25% of the Time Description At Northrop Grumman, our employees have incredible opportunities...

2d ago

Go to Apply

Senior Consultant - Scrum Master/Release Train Engineer

Deloitte • Arlington Heights, IL • 2d ago

Management & Administrative

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Scrum Master/Release Train Engineer, you will have the ability to share new ideas and collabora...

2d ago

Go to Apply

Senior Consultant - Project Manager

Deloitte • Arlington Heights, IL • 2d ago

Management & Administrative

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Project Manager, you will have the ability to share new ideas and collaborate on projects as a...

2d ago

Go to Apply

Customer Service Representative

Bosch • Vernon Hills, IL • 3d ago

Management & Administrative

Company Description Do you want beneficial technologies being shaped by your ideas? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology - with us, you will...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)