IT HELP DESK TECHNICIAN

Sand Company • Waite Park, MN • 2d ago

Description

IT HELP DESK TECHNICIAN (TIER I)

Kickstart your IT career with a team that values innovation, problem-solving, and great people.

ABOUT THE ROLE

As our Help Desk Tier I Technician, you'll be the frontline hero for all things tech. You'll support users, troubleshoot issues, configure devices, and keep our systems running smoothly. If you love solving problems, learning new tools, and helping people feel confident with technology, this role is for you.

WHAT YOU'LL DO

Deliver friendly, professional technical support to users in person, by phone, and via email.

Troubleshoot hardware, software, and network issues-escalating advanced problems when needed.

Set up and configure new computers, phones, printers, and other devices.

Create and manage user accounts in Active Directory and Exchange.

Install and upgrade software, components, and automation tools.

Run diagnostics, document issues, and track tickets through full resolution.

Maintain accurate inventories of computers, software, and IT equipment.

Provide technical documentation and assist with infrastructure upgrades.

Support desktop applications, workstations, and related equipment to minimize downtime.

Perform on-site installations of computers, cameras, and other hardware.

WHAT YOU BRING

Solid understanding of Windows 10 and newer operating systems.

Strong communication skills-you can explain tech to non-tech users with ease.

Experience troubleshooting hardware, software, and network issues.

Working knowledge of Microsoft Office, Windows Server, Active Directory, and Exchange.

Bonus points for experience with Microsoft Access and Visio.

Excellent organization, attention to detail, and ability to prioritize.

Ability to work remotely when needed.

A commitment to our core values: Stewardship, Integrity, Trust, and Excellence.

EDUCATION & EXPERIENCE

High School Diploma required

AAS in IT preferred

2-3 years of IT support experience

OTHER REQUIREMENTS

Must pass a drug test, MVR, and background check

Valid driver's license with a clean driving record

Ability to work with power and hand tools

PHYSICAL DEMANDS

This role is primarily office-based with extended computer use. Some tasks require bending, crawling, and lifting equipment during installations.

TOTAL REWARDS

This full-time, hourly position offers a estimated pay range of $18.00-$21.00 based on job-related experience, skills, and qualifications.

We offer an exceptionally competitive benefits package designed to support your health, financial security, and overall well-being. Full-time employees enjoy:

Medical insurance plans

Dental and vision coverage

Company-paid life insurance

Short-term and long-term disability coverage

Optional voluntary life and AD&D

Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Generous Paid Time Off (PTO)

A competitive 401(k) plan with company participation

Free financial advisor services

Additional wellness and employee support programs and discounts

Join our team and experience a workplace that invests in your success, rewards your expertise, and supports you at every stage of your career.

We are an E-Verify participant.

Qualifications

Education

Required

High School or better

Preferred

Associates or better in Information Technology

Licenses & Certifications

Required

Drivers License

Experience

Preferred

2-3 years: IT Support

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

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