Retail Regional Manager

Citizens • Jackson, NJ • 4h ago

Description

As the Retail Regional Branch Manager, you will play a pivotal role in achieving business results through people by bridging retail strategic objectives to branch behaviors and deliverables. You will be the primary coach and advisor to the branch staff to ensure that business processes and a branded customer experience are being implemented consistently. You will drive branch performance, sales growth, and customer satisfaction through visible leadership, rigorous performance management, key partnerships, prioritization, planning, and problem resolution. As an ambassador for our brand, you are a visible representative in the community cultivating referral and prospecting opportunities.

Most importantly, at Citizens we're more than a bank and here, you'll feel valued for who you are supported to achieve what's important to you, personally and professionally!

Primary responsibilities include

Build and develop a high performing team by coaching branch managers to become better coaches/leaders that consistently deliver an exceptional customer experience following prescribed processes.

Grow the business and achieve scorecard metrics, and ensure operational integrity ( this is done through prescribed routines of in branch coaching sessions).

Translate business and regional priorities to branch activities.

Set clear expectations and hold colleagues accountable.

Diagnose issues quickly, develop plans to drive results, and follow-up to ensure that issues are resolved.

Proactively engage key partners following defined partnership routines to ensure strong partnerships, consistent collaboration, business growth, and customer satisfaction.

Build and develop a high performing team by bringing in the right talent, coaching their performance, and developing them for long term success.

Engage and inspire others to deliver on customer commitments and Provide a consistent branded customer experience.

As P&L responsibilities are assumed by the Retail RM, growing a profitable business and managing the P&L will be an increasing performance expectation.

As span of control widens, RMs need to adapt their remote management capabilities.

Qualifications, Education, Certifications and/or Other Professional Credentials

Bachelor's Degree or equivalent work experience.

Leadership experience, with proven ability to coach and develop to drive sales excellence, ensure the delivery of world class customer service, and operational integrity in a high-volume environment.

Successful record of managing objectives in meeting sales goals, deadlines and branch goals in a profit and loss environment

Drive an exceptional customer experience validated through customer satisfaction surveys.

Maintain strong partnerships with community & civic organizations.

Successful candidate must meet and comply with all requirements set forth in the SAFE Act, including, but not limited to successful completion of the required background checks and obtaining an unique identifier from the NMLS.

Retail Banking Regional Branch Manager experience preferred.

Hours & Work Schedule

Hours per Week: 40

Work Schedule: M-F

Pay Transparency

The salary range for this position is $160,000- $209,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens' paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits .

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.

Why Work for Us

At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

06/25/2026

Similar Jobs

Retail Sales Associate - Part Time

AutoZone, Inc. • Kendall Park, NJ • 4h ago

Retail & Hospitality

Job Description AutoZone's store teams are the frontline of WOW! Customer Service, ensuring that customers find the right parts and solutions for their automotive needs. Store employees maintain well-stocked inventory, a...

4h ago

Go to Apply

Retail Department Manager Custom Framing

Michaels • New Jersey, New Jersey • 4h ago

Retail & Hospitality

Store - NWK-CLARK, NJ Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales. Assist customers in creating a memorable fr...

4h ago

Go to Apply

Assistant Manager II

Family Dollar • Hamilton, NJ • 10h ago

Retail & Hospitality

We're seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following: Assist with store functions and day-t...

10h ago

Go to Apply

Temporary Seasonal Retail Store Associate - Part Time

OCEAN STATE JOB LOT • Holmdel, NJ • 10h ago

Retail & Hospitality

Rate: $16 USD per hour Description Join our Team! All associates receive 30% discount! The compensation for this opportunity is $16.00 per hour Company Overview: Ocean State Job Lot ("OSJL" and "Company") is a leading $8...

10h ago

Go to Apply

Sales Floor Team Member

Michaels • Toms River, NJ • 16h ago

Retail & Hospitality

Store - TOMS RIVER, NJ Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience. Complete truck unloading a...

16h ago

Go to Apply