Assistant Branch Manager

The Richwood Banking Company • Marysville, OH • 1h ago

At Richwood Bank, our purpose is to inspire, protect, and celebrate anything that makes communities thrive.

Have you ever wanted to work for a company that exceptionally lives its values? One hundred and fifty years ago, we began as a small community bank. Today, we are still a community bank -- as well as a payroll processing team, a marketing agency, a coffee shop, and more. We have flipped the switch on traditional banking. Yet, we have always aimed to provide the very best customer experience, contribute to the greater good of our local communities, and make every effort to be the best employer in the area with a company culture that works hard to develop, recognize, and award its team members.

Richwood Bank is looking for a leader to successfully assist in the management of a team of our front-line customer specialists. This full-time position requires a positive attitude and the ability to keep things running smoothly at all times. Prior experience in managing a team is preferred, however individuals that have demonstrated personal drive and a can-do attitude in other areas of their career will be considered for this position.

Previous banking experience is also preferred, but if you possess the values and qualities, we look for in our team members, we will work with you to learn the transactional tasks involved in serving customers and exceeding expectations. This position will require the full spectrum of banking service, from evaluating what account a customer would fit best in, to how to open it and transact funds.

Essential Functions

Assist the Branch Manager in successfully managing, motivating, and coaching the team of front line staff and to perform the following tasks in the absence of the Branch Manager:

Manage bank branch staff employees

Keep track of employee schedules and attendance

Supervise daily banking activities

Inform staff of any information received from Corporate

Communicate expectations clearly

Delegate tasks as needed

Greet customers

Facilitate all transactions for customers across all financial account @types and requests

Open accounts and teach customers how to gain the most potential from them

Assist new customers in transferring all funds over seamlessly through our switch program

Maintain an accurate balance of cash drawers daily

Demonstrate knowledge of all accounts, products and services offered

Support customers with all account and service needs

Be willing to help customers with additional benefits such as notary, faxing and check orders

Stay current on rates for CDs, savings IRAs and interest bearing checking

Listen to customer needs and recommend the best solutions to help them succeed

Assist team with miscellaneous office support such as inventory of supplies and cookie Friday preparations

Scan proof -- scanning all transactions daily into the computer

Demonstrate drive thru knowledge -- speaker, transaction drawers/tube

Maintain assigned work hours

Work with others in a team environment

Accept direction from supervisors

Perform other tasks assigned by Branch Manager

Skills and Abilities

Leadership

Ability to motivate others

Ability to multi-task when needed

Project management

Excellent customer service skills

The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with bank exposure to loss and fraud

Mathematical skills

In-depth knowledge of our bank p

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