Why USAA?
At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.
Embrace a fulfilling career at USAA, where our core values - honesty, integrity, loyalty and service - define how we treat each other and our members. Be part of what truly makes us special and impactful.
We are proud to support active-duty military spouses. USAA roles may offer remote or hybrid flexibility for active-duty military spouses consistent with applicable policy and business needs.
The Opportunity
As a dedicated Product Management Manager-Bank , you will formulate product, pricing, and sales strategy recommendations based on analysis of profitability, competitiveness, and sales performance for the product life cycle. Compiles, analyzes, and interprets data to make strategic and tactical recommendations or decisions pertaining to sales and product performance. Responsible for defining the business questions and providing insights to improve business performance. Supports the maintenance of existing products and/or may lead in the development and launch of less complex, new products with channel partners.
Within the Everyday Banking Deepening & Retention team, this role focuses on Program Operations & Governance - keeping leadership routines running, ensuring initiative tracking and accountability, and producing executive-ready reporting across the D&R portfolio. You will be the connective tissue between strategy and execution, enabling the POD to operate with speed, rigor, and visibility.
We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, or Tampa, FL. Relocation assistance is not available for this position.
What you'll do:
Contributes to the development of the product vision, strategy, and roadmap aligned to Bank priorities and member needs.
Interprets performance results to inform product or sales forecast and planning.
Acts as product SME on features and services and collaborates with business partners to provide recommendations.
Analyzes and evaluates product performance to recommend product enhancements and leads efforts to expand or change existing product features.
Partners with operations, phone, and digital teams to provide training and education on products and services, including new offerings and enhancements to existing features.
Conducts research on external market trends/design changes, financials, member information and/or transaction data for assigned products.
Provides support in developing, editing, and distributing product communications.
Coordinates with relevant control partners (to include Legal, Compliance, and Risk Management) to ensure product offerings are designed,implementedand managed in compliance with all applicable laws and regulations.
Ensurerisks associated with business activities are effectivelyidentified, measured,monitored, and controlledin accordance withrisk and compliance policies and procedures.
Leadership Operations & Governance (Team-Specific Focus)
Owns and manages weekly leadership cadence - agenda development, meeting facilitation, and follow-up accountability across the D&R POD
Maintains governance routines and cross-team coordination to ensure initiative milestones, dependencies, and risk/action logs are current and visible
Leadsconsolidatedexecutive reporting - including BLT updates, SVP readouts, and leadership communications - ensuring consistency, accuracy, and clarity
Manages intake coordination and backlog visibility across the D&R initiative portfolio
Drives program orchestration to connect strategy to execution and keep cross-functional teams aligned and moving
What you have:
Bachelor's degree in business, Marketing, Supply Chain, Statistics, or related discipline; OR 4 years of related experience (in addition to the minimum years of experiencerequired) may be substituted in lieu of degree.
6 years of relevant industry experience in Actuary, Underwriting, Marketing, Sales and Service, Finance/Accounting Operations or Financial Services.
2 years of product management, or similar strategic management experience (similar experience includes direct support in managing product performance).
Experienceleveragingdata visualization tools and providing requirements to data teams (i.e., Tableau).
Experience increating product briefings andpresentingexecutive leadership.
Experienced in market research to create product roadmap, make product decisions and iterate rapidly.
Knowledge of applicable Banking-industry laws, regulations, risk, and compliance requirements.
What sets you apart:
Program governance & initiative management experience - You've owned tracking systems for complex, multi-workstream programs: milestone logs, dependency maps,riskand action item trackers - and you know how to keep them used, not just built.
Executive reporting & cadence ownership - You've built and managed recurring leadership reporting - weekly updates, SVP readouts, BLT decks - and take pride in delivering materials that are clear, consistent, and stakeholder-ready without needing heavy oversight.
Cross-functional coordination in a matrixed organization - You've served as the connective tissue across Product, Marketing, Digital, Analytics, and Operations teams, ensuring alignment, accountability, and follow-through without direct authority.
Experience with backlog management & intake processes - You've designed ormaintainedstructured intake and prioritization workflows - keeping leaders informed onwhat'sin flight,what'snext, and where the bottlenecks are.
Background in member engagement, deepening, or retention programs - Experience in deposit or credit card products, lifecycle management, or growth initiatives within a financial institution is a strong differentiator.
Agile or structured execution experience - Familiarity with Agile principles, POD-based operating models, or structured program management frameworks that allow you to manage across multiple concurrent initiatives.
US military experience through military service or as a military spouse/domestic partner.
Compensation range: The salary range for this position is: $114,080 - $218,030 **.
USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).
Compensation:** USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.
USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
If you are an existing USAA employee, please use the internal career site in OneSource to apply.
Please do not @type your first and last name in all caps.
Find your purpose. Join our mission.
USAA is unlike any other financial services organization. The mission of the association is to facilitate the financial security of its members, associates and their families through provision of a full range of highly competitive financial products and services; in so doing, USAA seeks to be the provider of choice for the military community. We do this by upholding the highest standards and ensuring that our corporate business activities and individual employee conduct reflect good judgment and common sense, and are consistent with our core values of service, loyalty, honesty and integrity.
USAA attributes its long-standing success to its most valuable resource: our 35,000 employees. They are the heart and soul of our member-service culture. When you join us, you'll become part of a thriving community committed to going above for those who have gone beyond: the men and women of the U.S. military, their associates and their families. In order to play a role on our team, you don't have to be connected to the military yourself - you just need to share our passion for serving our more than 13 million members.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
California applicants, please review our HR CCPA - Notice at Collection (https://statmcstg.usaa.com/mcontent/static\assets/Media/enterprise\hr\cpra\notice\at\collection.pdf) here.
USAA is an EEO/AA Employer - applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, protected veteran status or other status protected by law.
