Financial Navigator NE

Cleveland Clinic • Vero Beach, FL • 2d ago

Join our team at Cleveland Clinic Indian River Hospital and experience world-class patient care at its best. Located in sunny Florida's Treasure Coast, Indian River Hospital is committed to providing optimal family- and community-focused services. Here, you will be part of a collaborative, compassionate, and innovative team of caregivers. You will work with state-of-the-art technology and will build a rewarding career with one of the most respected healthcare organizations in the world.

As a Financial Navigator, you'll play a vital role in supporting patients through one of the most challenging parts of their care understanding and managing the financial aspects of treatment. Working closely with individuals undergoing chemotherapy and radiation therapy, you'll provide clear guidance on costs, coverage, and available resources.

In this role, you'll help patients navigate their financial responsibilities, identify opportunities to reduce out-of-pocket expenses, and connect them with grants and assistance programs. You'll also meet with patients during treatment to offer ongoing support, ensure documentation is complete, and address questions as they arise.

By combining compassion with expertise, you'll help ease financial stress, empower informed decisions, and make a meaningful difference in patient experience every day.

A caregiver in this position works 7:30am-4:00pm or 8:00am - 4:30pm.

A caregiver who excels in this role will:

Meet with patients to review financial responsibility and develop a plan to coordinate resources to supplement patients' out-of-pocket expenses.

Promote an integrated/coordinated approach to managing the continuum of care and financial obligations for the patient and their family members that come to the Institute.

Serve as a liaison to patients with internal and external resources for co-pay assistance, drug replacement and other financial assistance as well as psychosocial assistance.

Develop standard operating procedures to guide and build a program that effectively supports the care and financial responsibility of patients.

Implement new processes to guide patients to the appropriate resources and support services.

Educate patients on availability of Patient Assistance Programs.

Identify, evaluate and resolve cancer patient complaints.

Assess eligibility and assist self-paid and under-insured patients with Patient Assistance Programs (PAP) for free drug, replacement drug and copay assistance.

Coordinate with clinical team and social workers in identifying eligible patients as well as obtaining information and documentation for eligible patients.

Interview potential patients for assistance and collect all financial forms related to eligible PAP applications and maintain a database.

Monitor and track status of application and communicate with pharmacy, physician and clinical team.

Clarify patient medications and dosages and generate applications for PAP renewals.

Forward adjustment requests to Revenue Cycle Management for assisted patients when applicable.

Educate staff and Administration to assist in understanding of processes and procedures surrounding PAP's and encourage patient referrals.

Track and monitor data analytics and databases related to all new patients being treated at Taussig Cancer Center, main campus and region and their contractual arrangements for cancer services and out of pocket responsibilities.

Capture data queries that will drive decisions and process improvement for treatment delivery as well as collaboration with payers.

Obtain authorizations for research and non-FDA approved procedures and treatments; submit letter of medical necessity and follow-up for approvals on procedures.

Minimum qualifications for the ideal future caregiver include:

High school Diploma or GED required

Additional progressively responsible experience may offset degree requirement

Attention to detail and accuracy

Interpersonal, process improvement and problem resolution skills

Computer experience and ability to navigate multiple systems simultaneously

Knowledge of insurance coverage, limitations, requirements, eligibility, pharmacy formulary, prior authorization, coordination of benefits, diagnosis codes, billing and collecting

Strong communication, analytical and critical thinking skills

Preferred qualifications for the ideal future caregiver include:

Bachelor's Degree

Microsoft Office skills

Personal Protective Equipment:

Follows Standard Precautions using personal protective equipment as required.

Pay Range

Salaries [which may be] shown on independent job search websites reflect various market averages and do not represent information obtained directly from The Cleveland Clinic. Because we value each individual candidate, we invite and encourage each candidate to discuss salary/hourly specifics during the application and hiring process.

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities

Similar Jobs

Accounts Payable Specialist

Robert Half • Vero Beach, FL • 1w ago

Finance, Accounting & Banking

Description We are looking for an Accounts Payable Specialist to support day-to-day payables operations for a Contract position based in Vero Beach, Florida. This role focuses on accurate invoice processing, payment coor...

1w ago

Go to Apply

Shift Lead

Walgreens • Sebastian, FL • 2h ago

Retail & Hospitality

Job Description: Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day. Resp...

2h ago

Go to Apply

Stocking Team Trainer

Walmart • Port Saint Lucie, FL • 5h ago

Hourly Wage: $17 - $30 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

5h ago

Go to Apply

(USA) Member Specialist PT

Walmart • Port Saint Lucie, FL • 19h ago

Position Summary... What you'll do... Provides member service. Maintains the checkout area. Resolves member issues and concerns. Promotes Sam's Club products and services. Provides guidance and support to members regardi...

19h ago

Go to Apply

Medical Technologist

HCA Healthcare • Fort Pierce, FL • 1d ago

Hospital & Medical

Do you have the career opportunities as a Medical Technologist you want with your current employer? We have an exciting opportunity for you to join HCA Florida Lawnwood Hospital which is part of the nation's leading prov...

1d ago

Go to Apply

Automotive Assistant & Service Managers

Mavis Tires & Brakes at Discount Prices • Sebastian, FL • 1d ago

Retail & Hospitality

Sebastian, FL, USA | Hourly | 40000-65000 per year | Full Time Mavis Tires & Brakes at Discount Prices - Automotive Assistant & Service Managers Put your career into high gear with Mavis Tires & Brakes at Dis...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Fort Pierce, FL • 1d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

1d ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Port Saint Lucie, FL • 1d ago

Management & Administrative

1d ago

Go to Apply

Warehouse Part Time Overnight

Lowe's • Vero Beach, FL • 2d ago

Manufacturing & Warehouse

Your Impact at Lowe's As a Receiver/Stocker, you help keep the store clean, safe, and ready for customers by accurately receiving freight, stocking shelves, and organizing merchandise and top stock. You'll unload deliver...

2d ago

Go to Apply

Physical Therapist - PRN

Select Medical • Port Saint Lucie, FL • 2d ago

Hospital & Medical

Overview Physical Therapist - Outpatient PRN Location: 156 NW California Blvd Port St. Lucie FL 34986 Schedule: PRN, weekdays (Mon-Fri) Compensation: $47+ hour depending on experience We are seeking a PRN Physical Therap...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)