Amazon Connect Manager, Technical Transformation

Deloitte • Boise, ID • 7h ago

Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce

Recruiting for this role ends on December 31, 2026.

Work you'll do

An Amazon Connect Technical Architect is responsible for the design of our Amazon Connect services, project management and delivery oversight of our onshore and offshore development teams. This role builds and manages teams, advises clients on best practices in AWS services, ensures quality on projects, and identifies new sales opportunities at existing clients.

A successful candidate would possess these skills:

Ability to work independently and collaborate as part of a team

Effective written and verbal communication skills

Meticulous attention to detail and quality of work product

Ability to build and sustain professional relationship

Ability to lead projects or workstreams

Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment

Strong interpersonal skills and professional demeanor

Ability to meet deadlines

Ability to provide clear guidance to others

The team

Our Sales & Service offering drives global customer transformation by designing and implementing innovative sales and service experiences. We blend strategy, technology, and creativity to solve complex challenges, bringing customer strategies to life and creating new markets.

Qualifications

Required

Minimum of 8+ years of overall experience, to include a minimum of 5 years of enterprise, full-life cycle in Architecture in the professional IT/Software Development services industry

5+ years project experience architecting, building, and supporting cloud-based solutions on AWS

Minimum 4 years of experience leading multiple project teams simultaneously on relevant engagement

Applicable cloud certification within AWS

Bachelor's degree in Computer Science, Engineering, or equivalent work experience

Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

Limited immigration sponsorship may be available

Preferred

Experience leading Amazon Connect and other Contact Center as a Service (CCaaS) solution implementations, including integrations to common desktop applications such as Salesforce, SreviceNow, Oracle, or SAP.

Experience with contact center technology strategy, multi-channel routing, self-service applications, outbound campaign management, work force management, and artificial intelligence in customer service

Amazon Connect Chat and/or Tasks, outbound campaigns, and integration with CRM/ITSM platforms

Experience with Amazon Lex and/or speech analytics, plus Connect reporting (CTR analysis, real-time/historical metrics)

Telephony/SIP and contact center migration experience

AWS certifications (e.g., AWS Certified Developer/Architect) or Amazon Connect-specific training

Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $130,800 to $241,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Customer_US

SS_US

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

Similar Jobs

Physical Therapist - Outpatient Neuro

St. Luke's Health System • Meridian, ID • 4h ago

Hospital & Medical

At St. Luke's, our dedicated team of Physical Therapists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. What You Can Expect: St. Luke's outpatient Neuro thera...

4h ago

Go to Apply

Adult IOP Mental Health Therapist

St. Luke's Health System • Boise, ID • 8h ago

Hospital & Medical

At St. Luke's, our dedicated team of Behavioral Health professionals strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. What You Can Expect: Working in the new Ca...

8h ago

Go to Apply

Registered Nurse - Telemetry

St. Luke's Health System • Boise, ID • 1d ago

Hospital & Medical

At St. Luke's, our patients come from all walks of life and so do we! We strive to foster an environment that embraces our employees' unique strengths, experiences, and perspectives which drives our exceptional, patient-...

1d ago

Go to Apply

Registered Nurse - Telemetry

St. Luke's Health System • Boise, ID • 1d ago

Hospital & Medical

1d ago

Go to Apply

Care Manager, Telephonic Nurse

CenterWell • Boise, ID • 1d ago

Hospital & Medical

Become a part of our caring community Shift/availability details: Full time 40 hours a week. The schedule will be 8 hour shifts, Monday-Friday between the hours of 9am - 5:30pm EST. Required weekend coverage every 3rd we...

1d ago

Go to Apply

Amazon Connect Senior Consultant, Technical Transformation

Deloitte • Boise, ID • 1d ago

Hospital & Medical

Amazon Connect Senior Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Gene...

1d ago

Go to Apply

Amazon Connect Consultant, Technical Transformation

Deloitte • Boise, ID • 1d ago

Hospital & Medical

Amazon Connect Consultant, Technical Transformation Our Deloitte Sales & Service team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative...

1d ago

Go to Apply

Registered Nurse (Case Management)

Veterans Affairs, Veterans Health Administration • Boise, ID • 1d ago

Hospital & Medical

Summary The Case Management Registered Nurse (RN) executes position responsibilities that demonstrate leadership, experience, and creative approaches in providing complex patient management. Provides patient management,...

1d ago

Go to Apply

Amazon Connect Technical Architect, Associate Vice President

Deloitte • Boise, ID • 2d ago

Hospital & Medical

2d ago

Go to Apply

Medical Assistant

Idaho Division of Human Resources • Boise, ID • 3d ago

Hospital & Medical

Vision: Healthy People in Healthy Communities Mission: Partnering to promote and protect health in our communities Values: Excellence / Positive Impact / Partnership / Innovation / Credibility / Humanity Are you looking...

3d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)