SW License & HW Maintenance Vendor Mgmt Lead / IT Asset Manager

ASM Research, An Accenture Federal Services Company • Washington, DC • 2h ago

Position Overview

The ServiceNow Analyst provides analysis and configuration support for the enterprise ServiceNow platform, with a focus on documenting requirements and implementing lighter-weight changes to workflows, reports, and knowledge content. The role works closely with stakeholders to ensure ServiceNow capabilities, documentation, and training materials align with operational needs and continuity-of-operations objectives. The ServiceNow Analyst maintains up-to-date records of configurations, architecture, and procedures, coordinates with engineers on more complex enhancements, and supports backup, recovery, and disaster-recovery testing activities for ServiceNow services.

Key Responsibilities

Gather and document business and functional requirements for new or enhanced ServiceNow features, including ITSM and other enterprise-service processes.

Configure basic workflows, forms, fields, catalogs, and reports in ServiceNow to support incident, request, change, and related service-management processes.

Maintain comprehensive platform documentation, including configuration details, architecture diagrams, data flows, and operational procedures required for audits and continuity planning.

Participate in backup, recovery, and disaster-recovery planning and testing for ServiceNow, helping validate procedures and update documentation as changes occur.

Support training and enablement by contributing to user guides, knowledge-base articles, and quick-reference materials for ServiceNow capabilities.

Coordinate with ServiceNow engineers and architects on more complex enhancements, providing clear requirements, test cases, and feedback during configuration and UAT.

Assist with routine operations and monitoring for the platform, including basic troubleshooting, issue documentation, and coordination with support teams.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent relevant work experience.

0-3 years of experience in ServiceNow, ITSM support, business/systems analysis, or closely related application-support roles.

Strong problem-solving, communication, and collaboration skills, with the ability to translate business needs into clear functional requirements and simple configurations.

Familiarity with ServiceNow workflows, forms, reporting, and basic administration concepts, or with comparable IT service-management platforms.

Ability to create and maintain high-quality documentation, including configuration records, procedures, and user-facing materials.

Ability to obtain and maintain a Public Trust investigation and U.S. citizenship as required for this remote federal IT position.

Preferred Qualifications

Experience working as a junior ServiceNow developer/analyst performing configuration, reporting, and simple workflow changes.

Relevant certifications such as ServiceNow Certified System Administrator, ITIL Foundation, or other entry-level ServiceNow credentials.

Exposure to operations and maintenance for enterprise ServiceNow instances, including performance, reliability, and scalability considerations.

Familiarity with federal or other highly regulated environments using ServiceNow for enterprise service-management.

Compensation Ranges

Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment.

Physical Requirements

The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. (For example, "light office duties' or "lifting up to 50 pounds" or "some travel" required.) Reasonable accommodations may be made to enable individuals with qualifying disabilities, who are otherwise qualified, to perform the primary functions.

Disclaimer

The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

$69,700 - 91,350

EEO Requirements

It is the policy of ASM that an individual's race, color, religion, sex, disability, age, gender identity, veteran status, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies.

All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, veteran status, disability, gender identity, or age. All decisions on employment are made to abide by the principle of equal employment.

Similar Jobs

Cashier

Lithia & Driveway • Springfield, VA • 3h ago

Retail & Hospitality

Dealership:L0598 Priority Toyota Springfield Hiring Immediately ! Cashier at Priority Toyota Springfield Priority Toyota Springfield is searching for a Cashier? to add to our amazing Service T eam! This is a great entry...

3h ago

Go to Apply

Retail Supervisor - Nike Fairfax

Nike • Fairfax, VA • 5h ago

Retail & Hospitality

Nike Job Description Retail Supervisor Location & Store Type: Nike Factory Store Fairfax Address: Fairfax, VA Hours: Full Time - 38-40 hours per week, including nights and weekends We believe that if you have a body,...

5h ago

Go to Apply

Delivery Manager, OneMHS Procurement & Supply Chain

Amazon • Arlington, VA • 7h ago

Retail & Hospitality

Description Amazon installs a significant quantity of new buildings every year. The historical model has been to allow each integrator to use their own equipment, controls, subsystems, and methodologies. While that has a...

7h ago

Go to Apply

Sr. Manager, Cyber Risk & Analysis | Retail Bank Premium Products & Experiences

Capital One • Mclean, VA • 11h ago

Retail & Hospitality

Sr. Manager, Cyber Risk & Analysis | Retail Bank Premium Products & Experiences Sr. Manager, Cyber Risk & Analysis | Retail Bank As a member of the Technology Risk Management team within Capital One's Busines...

11h ago

Go to Apply

Sr. Delivery Practice Manager, AWS Industries

Amazon • Arlington, VA • 11h ago

Retail & Hospitality

Description JOB SUMMARY The Amazon Web Services Professional Services (ProServe) team is seeking an experienced Delivery Practice Manager (DPM) to join our ProServe Shared Delivery Team (SDT) at Amazon Web Services (AWS)...

11h ago

Go to Apply

Sr Data Scientist, NPV Modeling

PenFed Credit Union • Mclean, VA • 17h ago

Retail & Hospitality

Job Overview PenFed is hiring a (Hybrid) Sr Data Scientist, NPV Modeling at our Tysons, Virginia location. The primary purpose of this job is to develop, maintain and enhance Auto, Personal Loan and Credit Card NPV calcu...

17h ago

Go to Apply

Retail Sales Associate

Harbor Freight Tools • Gaithersburg, MD • 17h ago

Retail & Hospitality

178765BRPosting Title:Retail Sales AssociateJob Description: A Retail Sales Associate (part-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work...

17h ago

Go to Apply

Assistant Restaurant Leader

Raising Cane's • Sterling, VA • 17h ago

Retail & Hospitality

Company Description Starting from $61,500 annually plus monthly training incentive of $750 Pay is based on location, experience, and qualifications etc. *Monthly incentives after training vary and are based on restaurant...

17h ago

Go to Apply

Security Officer Front Desk

Allied Universal • Alexandria, VA • 1d ago

Retail & Hospitality

Allied Universal®, North America's leading security and facility services company, offers rewarding careers that provide you a sense of purpose. While working in a dynamic, welcoming, and collaborative workplace, you wil...

1d ago

Go to Apply

Senior Administrative Assistant (Administrative Support Assistant III) - Retail Bank Product

Capital One • Mclean, VA • 1d ago

Retail & Hospitality

Senior Administrative Assistant (Administrative Support Assistant III) - Retail Bank Product Capital One is seeking an exceptionally bright, self-motivated, and experienced Administrative Support Assistant III. This pivo...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)