Customer Service Agent

Enterprise Mobility • San Diego, CA • 6h ago

Overview

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

The National/Alamo brand of Enterprise Mobility has an exciting opportunity for a Customer Service Agent. The Customer Service Agent will provide superior, friendly, efficient service during all aspects of the rental car process as it applies to this position. Responsible for greeting and fulfilling club member needs in a friendly efficient environment as they relate to the Emerald Aisle rental process. Provide member with appropriate vehicle selection as determined by the Emerald Aisle program guidelines. Create and maintain a friendly, efficient environment for all customers. Assist in making all transactions quick and efficient.

This pay for this position starts at $19.50/hour + potential $2 in bonus/hour.

This position is located at 3355 Admiral Boland Way, San Diego, CA, 92101

We offer:

Paid time off

Employee rental car discounts

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Schedule:

5 DAYS/WEEK with 2 consecutive days off middle of the week. 2 shifts available 3pm- MIdnight and 6pm -3am.

Responsibilities

We are hiring now for immediate openings. Responsibilities include:

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot

Remind customer to check for personal belongings

Identify any items found in the vehicle with a unit number, date, time and turn into lost and found

Advise and review rental charges; and provide an accurate receipt to the customer

Provide information in a professional and courteous manner regarding transportation to the airport terminal

Thank customers using the prescribed dialogue

Inquire about service, satisfaction and document dissatisfaction

Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report

Use of proper statement to determine if vehicle is being returned with full tank of gas

Complete a service alert for any mechanical and or body damage communicated by the customers.

Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location

Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location

Keep lot organized for ease of access and traffic flow

Seek to improve job performance through self-assessment, skill development, training and goal setting

Maintain a regular and reliable level of attendance and punctuality

Perform miscellaneous job-related duties as assigned

Equal Opportunity Employer/Disability/Veterans

Qualifications

High School Diploma or G.E.D. required

Must have a minimum of 1 year prior customer service retail or administrative support experience

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.

Apart from religious observances, must have open availability and available to work 40 hours/week from 3pm- Midnight, including days, nights, weekends, and holidays.

Must be at least 18 years old This position requires valid California Drivers License "We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law."

Enterprise Mobility/Enterprise Rent-A-Car/Alamo Rent A Car and National Car Rental seeks and values people of all backgrounds because every employee, customer and business partner is important. Enterprise Mobility is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. If you have any difficulty using our online system and you need an accommodation due to a disability, you may use this alternative email address (JobsPrivacy@ehi.com) to contact us about your interest in employment.

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