Hybrid Customer Service Representative - Entry Level

TEKsystems • Albany, NY • 1h ago

Position Overview

We are seeking a detail-oriented and customer-focused professional to join our Call Center team. In this role, you will provide support to providers by responding to inquiries related to online business applications, including claims, eligibility, self-service tools, and technical issues.

This position requires strong communication skills and the ability to manage multiple inquiries efficiently while maintaining a high level of service.

Top 5 Required Skills

Strong computer proficiency

Excellent customer service skills

Effective verbal and written communication

High attention to detail

Strong organizational skills

Key Responsibilities

Respond to provider inquiries received through the Call Center with professionalism and accuracy

Provide telephone assistance related to online applications, including claims processing, eligibility verification, and web-based self-service tools

Troubleshoot technical issues and guide users through resolutions

Accurately document, track, and monitor all inquiries using a call tracking/CRM system

Manage open tickets, ensuring timely follow-up, proper assignment, and escalation when necessary

Utilize established procedures, scripts, and knowledge resources to ensure consistent support

Process customer requests using various tools and technologies, including desktop faxing, web-based tools, and IVR support

Assist with communication tasks such as returning calls, distributing faxes, and sending documents under supervision

Training & Support

Comprehensive training will be provided, including access to documented procedures, scripts, and a robust knowledge base to support your success in the role.

Work Environment

This position operates in a structured call center environment with a focus on collaboration, accuracy, and high-quality customer service.

Job Type & Location

This is a Contract to Hire position based out of Albany, NY.

Pay and Benefits

The pay range for this position is $20.00 - $20.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Albany,NY.

Application Deadline

This position is anticipated to close on Jun 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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