Patient Access Representative

Adecco US, Inc. • Stanford, CA • 1h ago

Patient Access Representative I

Location: Palo Alto, CA

Pay Rate: $28-$35/hour

Adecco Healthcare & Life Sciences is currently hiring for a Patient Access Representative I opportunity with a leading healthcare organization in Palo Alto, CA. This is a contract position supporting patient registration and customer service operations within a fast-paced healthcare environment.

Because operations run 24/7, candidates must be flexible with scheduling. Weekend availability is preferred.

Available Shift Windows

Morning Shift start times: 7:00 AM - 9:30 AM

Afternoon Shift start times: 12:00 PM - 1:00 PM

Evening Shift start times: 5:00 PM - 7:00 PM

Position Overview

The Patient Access Representative is responsible for supporting patient admissions and registration functions, assisting with insurance verification, processing required documentation, and delivering excellent customer service to patients and staff. This is an excellent entry-level opportunity for individuals with strong customer service experience who are interested in growing within healthcare administration.

Responsibilities

Greet patients and begin the registration/admissions process

Handle routine patient inquiries and provide service recovery when needed

Process admission and registration paperwork accurately

Verify insurance coverage and collect required documentation for billing/compliance purposes

Securely handle and record point-of-service payments

Maintain professional communication with patients, physicians, staff, and guests

Meet productivity and performance standards established by leadership

Escalate advanced or complex registration issues appropriately

Support daily Patient Access operations while delivering excellent customer service

Required Qualifications

High school diploma or GED equivalent

Minimum 1 year of customer service experience

Strong communication and interpersonal skills

Comfortable working with computer systems and multiple software applications

Ability to work effectively with individuals at all levels of an organization

Preferred Qualifications

Experience working in a healthcare setting

Epic experience

Bilingual in English and Spanish preferred

Familiarity with medical terminology and insurance @types including Medicare, Medi-Cal, HMO, PPO, POS, Workers' Compensation, and related healthcare programs

This is a great opportunity for candidates looking to gain experience within a respected healthcare environment while building a career in patient access and healthcare administration.

Apply today to learn more!

Pay Details: $28.00 to $35.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the @type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

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