Medical Scheduling (Muncie)

TEKsystems • Muncie, IN • 2d ago

Medical Scheduler - Hybrid Call Center Environment

On-site Training | Remote Role | Inbound Call Handling

We are seeking a detail-oriented and customer-focused professional to support patient care through accurate and efficient appointment scheduling and documentation. In this role, you will play a vital part in ensuring a smooth experience for patients and care teams while maintaining the highest standards of quality and compliance.

Key Responsibilities

Coordinate and schedule patient appointments accurately and efficiently

Follow and reinforce all established policies and procedures related to case scheduling

Communicate clear and timely information for each scheduled appointment

Audit and complete electronic patient and case documentation within required timeframes

Manage multiple tasks under pressure while meeting deadlines and maintaining accuracy

Communicate professionally and effectively with patients, colleagues, and leadership on a daily basis

Required Skills & Qualifications

Must-Have Qualifications

1 year of call center experience

Strong customer service mindset with a patient-first approach

Adaptability and willingness to assist across departments as needed

High attention to detail, particularly with data entry and documentation

Excellent written and verbal communication skills

Ability to think quickly, problem-solve, and respond professionally in fast-paced situations

Empathy and compassion when working with patients and team members

Why You'll Love Working Here

Contribute directly to patient care and make a meaningful impact on people's lives

Work for an organization that invests hundreds of millions of dollars annually into community initiatives

Competitive benefits package, including paid training and reimbursement for successfully completed certification exams

Clear paths for career growth, promotions, and lateral movement across departments

Work Environment & Schedule

Collaboration using Microsoft Teams

Monday-Friday schedule, varying shifts available

40-hour work week

Job Type & Location

This is a Contract to Hire position based out of Muncie, IN.

Pay and Benefits

The pay range for this position is $16.00 - $16.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Muncie,IN.

Application Deadline

This position is anticipated to close on Jun 11, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.