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Job Description
The Associate Director, Foundation Therapeutics Platform (FTP) Patient Access Operations will lead the operational design, implementation and management of end-to-end partner relationship process to maximize business partner performance and provide great service to all internal and external stakeholders. This role includes management of all current and future FTP program processes and external partners that provide services, including but not limited to Hub partners, copay partners, non-commercial pharmacy partners, and specialty pharmacies (SPs) contracted for services. This role will also liase with internal case management team to ensure optimal execution of program
business rules.
How you will contribute:
Serve as the FTP Patient Services Operations subject matter expert (SME) to internal partners and attend business meetings as necessary to educate stakeholders about Patient Services programs
Serve as the primary contact for all FTP service providers, both internal and external, to ensure strong relationships and vendor operations aligned with Takeda's values.
Manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our FTP patients, with full accountability for program operations, budget management, external partner relationships, and contracting.
Develop metrics to track and assess program performance
Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the specific agreements. Liaise with project leaders on specific projects to maintain and improve data quality.
Work with numerous cross-functional internal teams to facilitate and optimize patient access to therapy and customer service.
Create, manage and maintain the budgets to support the program
Create all purchase orders and approve invoices for service rendered by key partners
Minimum Requirements/Qualifications:
Bachelor's degree required, PharmD or advanced degree preferred
8-10 years of pharmaceutical industry or relevant experience required
Experience in patient services, preferably in an operational role, is required
Experience in Specialty Pharmacy operations, Hub management services or pharmaceutical reimbursement are preferred
Must be results-oriented and able to perform in fast paced environments, exhibit leadership skills, and be able to influence without authority
Proven track record of building effective working relationships with internal and external business stakeholders
Skill with developing statements of work and key performance indicators
CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting
Strong communication and presentation skills required
Strong analytical, problem solving and strategic thinking skills required
Must be able to collaborate and work effectively with cross-functional teams
Flexible and adaptable in handling change and competing priorities
Ability to manage multiple projects and succeed in a dynamic, fast-paced environment
More about us:
At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.
Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.
This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.
Takeda Compensation and Benefits Summary
We understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
For Location:
Lexington, MA
U.S. Base Salary Range:
$154,400.00 - $242,550.00
The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.?The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.
U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.
EEO Statement
Takeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.
Locations
Lexington, MA
Worker Type
Employee
Worker Sub-Type
Regular
Time Type
Full time
Job Exempt
Yes
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
