Customer Service Representative

Robert Half • North Canton, OH • 43min ago

Description We are looking for a Customer Service Representative to support customer accounts for a manufacturing operation. This contract opportunity with potential for a permanent role is ideal for someone who combines strong communication skills with a proactive approach to order management, customer support, and cross-functional coordination. The role begins with onsite training and may transition to a hybrid schedule of two remote days per week after training is completed.

Responsibilities:

Manage customer accounts by preparing pricing and delivery updates, entering orders, revising schedules, and maintaining accurate account records.

Monitor open orders and forecasts, follow up on time-sensitive requests, and take action to help keep customer commitments on track.

Partner with sales, supply chain, manufacturing, and other internal teams to resolve service issues and improve delivery results.

Communicate clearly with customers and internal stakeholders regarding order status, commercial terms, and account-related questions.

Maintain customer master data and ensure account information remains current, complete, and reliable.

Provide responsive support for inbound and outbound customer interactions while delivering a high level of professionalism and service.

Apply product knowledge and sound judgment to address account needs, identify concerns, and support effective business decisions.

Use Excel and internal systems to review account activity, analyze order details, and support day-to-day customer service operations. Requirements - At least 3 years of experience in customer service, account support, or order management within a manufacturing or related environment.

Strong English communication skills, both written and verbal, with the ability to work effectively with customers and internal teams.

Experience handling order entry, customer inquiries, and inbound or outbound call activity in a fast-paced setting.

Demonstrated problem-solving ability with sound decision-making skills across multiple account management tasks.

Proficiency with Microsoft Excel and comfort working with business systems to review data and manage customer information.

Ability to collaborate across departments, including supply chain and operations, to support service and delivery goals.

Solid relationship-building skills and the ability to contribute positively in a team-oriented environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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