Customer Relationship Management Specialist - Pensacola, FL (56513)

Applied Technical Services, Inc. • Pensacola, FL • 1d ago

Position Type Full Time Indirect

Job Shift Day

Category Administrative

Description

Applied Technical Services, LLC ("ATS" or the "Company") is a leading provider of critical testing, inspection, certification, and compliance services. The Company serves clients across a diverse set of large and stable end markets including manufacturing, power generation, aerospace, medical, and defense. ATS was founded in 1967 and is headquartered in Marietta, GA. Today the Company employs nearly 2,100 team members in over 95 locations across the United States.

Our purpose is to create a safe and reliable world and our mission is to deliver assurance through precise technical and professional services.

Summary: ATS is seeking an experienced Customer Relationship Management Specialist to oversee integration and optimization of the department's CRM system. This role focuses on leveraging Salesforce and or Microsoft Dynamics platforms to ensure data integrity, drive efficiency, and provide analytics to support strategic decision-making. The ideal candidate will be a data driven administrator responsible for managing CRM data, processes, and user adoption in the inspection department of the company. Additionally, the administrator will be responsible for assisting department managers with data entry and analysis so the managers can lead and oversee the daily operations of our nondestructive testing department.

Responsibilities/Duties:

Operational Capability: Oversee the configuration, customization, and maintenance of Salesforce or other CRM platforms to align with departmental needs.

Leadership: Be the single POC Administrator of the department's timeliness and accurate data to support operational and Business Development needs.

Planning: Implement CRM strategies to enhance data quality, reporting, and analytics across teams.

Training Train and support end-users on CRM tools, fostering adoption and best practices.

Collaboration: Collaborate with department managers to integrate CRM systems with other business applications for seamless operations.

Problem Solving: Assist in Data integrity with the Corporate BD Manager to help with data migration projects, including imports, exports, and deduplication efforts. Monitor system performance, troubleshoot issues, and coordinate with IT or for resolutions.

Compliance: Ensure CRM processes comply with organizational policies and industry standards.

Qualifications

Minimum Requirements/Qualifications:

Experience: Proficiency in Salesforce administration and Lightning components.

Minimum 5 years' experience with other CRM platforms such as Microsoft Dynamics.

Expertise in CRM analytics tools like Einstein Analytics

General knowledge of API integrations and web services for CRM connectivity.

Familiarity with data filtering and report building

Understand cloud-based architectures in CRM environments.

Proficiency in reporting and visualization tools to derive actionable insights from CRM data.

Education:

Bachelor's degree in computer science preferred

CRM certifications preferred (e.g., Certified Administrator, Advanced Administrator) are highly preferred.

High proficiency in CRM management can be used to substitute educational requirements.

Leadership: Strong ability to lead, coach, and work with a team.

Communication: Effective skills for communication with team members and customers.

Analytical Skills: Ability to analyze reports, budgets, and performance metrics.

Computer Skills: Microsoft Office Suite, CRM Software

WORK REQUIREMENTS

Work up to 40 hours a week in the office

Able to sit or stand for extended periods.

All applicants require the following:

Ability to learn and comply with all company policies and procedures.

Excellent communication skills written and verbal.

Applicants must pass a drug screen and have a valid driver's license with a clean driving record.

"U.S. Persons" Only: A requirement of this position is access to information that is subject to U.S. export controls under the U.S. International Traffic in Arms Regulations ("ITAR"). Accordingly, the company will consider only "U.S. Persons" for this position. A "U.S. Person" includes (a) U.S. citizens or nationals; (b) U.S. lawful permanent residents (i.e., "green card" holders); (c) persons granted refugee status; or (d) persons granted asylum in the United States. This information is collected solely for purposes of complying with U.S. export control requirements and will not be used to unlawfully discriminate in the hiring process.

Benefits: ATS offers excellent wages and advancement opportunities. ATS full-time employee benefits include: medical, dental, vision, 401k, vacation, personal time, and bonuses.

EOE/AA/M/F/Vet/Disabled

ATS is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

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