Customer Service Representative

Robert Half • Cerritos, CA • 1h ago

Description We are looking for a customer-focused individual to support daily service operations in California. This contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers by phone, email, and in person. The role involves managing inquiries, entering order details accurately, coordinating appointments, and providing a positive experience across multiple service channels.

Responsibilities:

Respond to incoming customer calls and emails with timely, attentive service and clear follow-up.

Handle a mix of inbound and outbound communication to assist with questions, updates, and service needs.

Enter customer orders and service information into internal systems with a high level of accuracy.

Coordinate and schedule appointments while confirming details and maintaining organized records.

Welcome and assist visitors in the showroom, ensuring a helpful and attentive customer experience.

Update spreadsheets, documents, and customer records using Microsoft Excel and Microsoft Word.

Resolve routine customer concerns efficiently and escalate more complex issues when needed.

Maintain detailed data entry and documentation to support service quality and operational accuracy. Requirements

Fluent conversational bilingual ability is required (Spanish, Mandarin, Vietnamese, or Tagalog).

Travel is required up to 4 to 6 times a year if hired.

There are physical requirements for this role (lifting, pulling, pushing, overhead reaching, etc.)

Looking for customer-facing experience, in person and through phone or email; not sole desk work.

Regular and reliable attendance is required Monday through Friday 8:30 a.m. to 5:30 p.m

Previous experience in customer service, call center support, or a similar client-facing role.

Comfortable managing high volumes of inbound calls while maintaining professionalism and accuracy.

Strong written communication skills for email correspondence and customer follow-up.

Accurate data entry skills with attention to detail in order processing and record maintenance.

Proficiency with Microsoft Excel and Microsoft Word in a business environment.

Ability to manage appointments, prioritize tasks, and stay organized throughout the workday.

Confident interpersonal skills with the ability to support customers by phone and in a showroom setting.

TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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