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Helpdesk Support Specialist

TEKsystems • Wappingers Falls, NY • 1h ago

Entry-Level IT Helpdesk Support Specialist

Location: On-site - Wappingers Falls, NY (5 days/week)

Schedule: 35 hours/week

Pay Rate: $22/hour

Employment Type: Contract-to-Hire

About the Role

This is a great opportunity to kickstart your IT career in a white-glove helpdesk support environment with a well-known, highly respected organization whose technology supports healthcare professionals and emergency responders.

This role is fully on-site and focused on providing high-touch, professional support to internal users. It's well suited for someone early in their IT career who has relevant technical knowledge and wants hands-on experience in a structured, professional environment with long-term growth potential.

What You'll Be Doing

Provide first-level, white-glove helpdesk support to internal users

Troubleshoot basic hardware, software, and connectivity issues

Support Windows workstations, Office 365, email, and user accounts

Assist with onboarding and offboarding tasks, including account setup and equipment preparation

Log, track, and update tickets in a ticketing system

Escalate issues appropriately to higher-level support teams

Deliver professional, polished, user-facing support at all times

What We're Looking For

IT-relevant background or exposure, such as:

IT coursework or an associate degree in IT, OIT, or a related field

Entry-level helpdesk, IT support, internship, or technical experience

Technical training or certifications

Foundational understanding of desktop and helpdesk support concepts

Strong communication skills and comfort supporting end users

Ability to work on-site in Wappingers Falls, NY, five days per week

Nice to Have (Not Required)

IT certifications (CompTIA A+, Google IT Support, etc.)

Experience with a ticketing system

Exposure to professional, corporate, or regulated IT environments

Why This Role

$22/hour with contract-to-hire potential

35-hour work week

Entry-level, white-glove helpdesk experience

Stable, mission-driven organization

Clear opportunity to build foundational IT skills and grow long-term

Job Type & Location

This is a Contract to Hire position based out of Wappingers Falls, NY.

Pay and Benefits

The pay range for this position is $22.00 - $22.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Wappingers Falls,NY.

Application Deadline

This position is anticipated to close on Jun 9, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

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