Operations Manager

Chick-Fil-A / Corsicana / Kosir Enterprises Inc • Corsicana, TX • 5h ago

Operations Manager

Full Time

$26/hr

Role Overview

The Director of Operations is the senior operational leader responsible for driving operational excellence, developing strong leaders, and ensuring consistent business performance at Chick-fil-A Corsicana.

This role serves as the Operators primary operational partnertranslating vision into daily execution while building the systems and leadership depth required for the restaurant to operate smoothly with or without the Operator present.

The ideal candidate is both a strategic thinker and a hands-on leader who thrives in a fast-paced environment, sets high standards, and builds accountable teams that consistently deliver exceptional guest and team experiences.

Our Vision

At Chick-fil-A Corsicana, our vision is to create the best place to work that empowers our team to deliver caring and excellent experiences. The Director of Operations is responsible for protecting and bringing this vision to life through daily leadership decisions, team development, and operational executionensuring it is consistently modeled and reinforced across all shifts and leadership levels.

Why This Role Matters

This role is critical to the long-term health and growth of the business. The Director of Operations creates stability, develops future leaders, and ensures the restaurant consistently delivers on its commitments to guests and team members.

For the right leader, this role offers meaningful impact, professional growth, and the opportunity to help shape the future of Chick-fil-A Corsicana.

Key Responsibilities

Leadership and Culture

Lead, coach, and hold accountable Directors, Shift Leaders, and Team Leaders

Model and reinforce Chick-fil-A Corsicanas core values and leadership expectations

Build a high-trust, high-accountability culture rooted in ownership and excellence

Develop bench strength through intentional leadership development and succession planning

Conduct regular coaching conversations, performance feedback, and corrective action as needed

Operations and Execution

Own day-to-day operational excellence across all dayparts

Ensure consistent execution of Chick-fil-A systems, food safety, cleanliness, speed of service, and hospitality

Establish and maintain clear operational routines, playbooks, and standards

Identify operational gaps and implement solutions to improve efficiency and guest experience

Ensure leaders are properly positioned and equipped to run the shift independently

People Systems (Hiring, Training and Retention)

Partner with the Operator on staffing strategy and workforce planning

Oversee recruiting, hiring, onboarding, and training systems

Ensure training pathways are executed consistently and effectively

Drive engagement, development, and retention of leaders and team members

Financial and Business Performance

Drive strong operational and financial results

Own labor productivity execution and daily labor decision-making

Partner with the Operator on controllables, food cost, and waste management

Set and execute against daily, weekly, and monthly performance targets

Use data to diagnose issues, identify trends, and drive continuous improvement

Systems, Metrics and Reporting

Track and manage key KPIs, including:

Labor productivity

Speed of service

Food safety and quality

Guest experience metrics

Training completion and leadership readiness

Create simple, effective reporting tools that drive clarity and accountability

Provide regular operational updates and insights to the Operator

Document, follow, and improve systems as the business grows

Strategic Partnership

Serve as a thought partner to the Operator in executing the long-term vision

Translate big-picture goals into daily behaviors and priorities

Support growth initiatives, newsystems, and change management

Act as a stabilizing leader during busy seasons, staffing changes, and periods of growth

Success Metrics (KPIs)

Success in this role is measured by:

Operational Excellence

Sustain Top 20% chain-wide customer experience scores for four consecutive quarters

Ensure consistent execution of Chick-fil-A standards across all shifts

Improve speed of service and order accuracy while maintaining hospitality standards

Create systems that allow the restaurant to operate smoothly without daily Operator involvement

Financial Performance and Margin Growth

Improve labor performance by a minimum of 1% annually while maintaining service quality

Improve food cost by at least 0.40% through waste reduction and inventory management systems

Increase overall restaurant profitability by 1.5%+ year-over-year

Identify and implement at least two operational or financial improvement initiatives annually

Leadership Development and Succession

Develop ready-now successors for all key leadership roles

Promote at least one internal leader annually

Maintain structured development plans for all leaders

Reduce leadership turnover and improve overall team retention by 10% year-over-year

Culture and Accountability

Maintain high engagement and accountability standards across the leadership team

Conduct consistent performance and development conversations

Foster a culture of operational discipline, ownership, and hospitality

Requirements and Qualifications

5+ years of leadership or management experience (restaurant or hospitality preferred)

Proven ability to lead teams, manage systems, and drive measurable results

Strong operational judgment with t

Similar Jobs

Admin Assistant - I

NAVARRO REGIONAL LLC • Corsicana, TX • 1h ago

Management & Administrative

The Administrative Assistant I provides clerical and administrative support to Division Directors and other leaders within the facility. This role performs a variety of tasks, including preparing correspondence, scheduli...

1h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Ennis, TX • 3d ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

3d ago

Go to Apply

Customer Service Associate

Walgreens • Ennis, TX • 1w ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

1w ago

Go to Apply

Administrative Assistant I

Community Health Systems • Corsicana, TX • 3w ago

Management & Administrative

Job Summary The Administrative Assistant I provides clerical and administrative support to Division Directors and other leaders within the facility. This role performs a variety of tasks, including preparing corresponden...

3w ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Corsicana, TX • 3w ago

Management & Administrative

3w ago

Go to Apply

Medical Lab Tech

NAVARRO REGIONAL LLC • Corsicana, TX • 1h ago

Hospital & Medical

The Medical Lab Technician is responsible for conducting routine and specialized diagnostic tests on blood, body fluids, and other specimens to support accurate and timely patient diagnosis and care. This role requires e...

1h ago

Go to Apply

Certified Medication Aide (CMA)

Avir at Corsicana • Corsicana, TX • 1h ago

We are searching for a Certified Medication Aide (CMA) who thrives in an environment where dedicated team members bring comfort, dignity, and exceptional care to those who need it most. The primary purpose of your job po...

1h ago

Go to Apply

Physical Therapist - Legacy at Corsicana

CREATIVE SOLUTIONS IN HEALTHCARE • Corsicana, TX • 3h ago

Hospital & Medical

We have an amazing opportunity for a Full-Time Physical Therapist! We are looking for a PT to join our in-house team of outstanding professionals that service our residents through person-centered care to achieve positiv...

3h ago

Go to Apply

Physical Therapy Assistant - Legacy at Corsicana

CREATIVE SOLUTIONS IN HEALTHCARE • Corsicana, TX • 3h ago

Hospital & Medical

$3,000 Sign-On Bonus * We have an amazing opportunity for a Full-Time Physical Therapy Assistant! We are looking for a PTA to join our in-house team of outstanding professionals that service our residents through person-...

3h ago

Go to Apply

Restaurant Crew Member

Chick-Fil-A / Corsicana / Kosir Enterprises Inc • Corsicana, TX • 7h ago

Retail & Hospitality

PM Back of House Team Member Full or Part Time $13/hr If youre friendly, hardworking, and cool under pressure, weve got a BIG opportunity for you to shine. At Chick-fil-A Corsicana, we aspire to care for our community, a...

7h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)