Are you great with people and ready to transition from face-to-face customer service into a call center role? If you enjoy helping others, solving problems, and working in a fast-paced environment, this could be the perfect next step in your career.
We're hiring Customer Care Specialists to support the Back-Up Care Team, assisting employees from well-known client companies when their regular childcare plans unexpectedly fall through. Your work helps parents stay focused at work-while you provide calm, solutions-based support over the phone.
What You'll Be Doing
Take inbound calls from employees of client companies seeking back-up childcare solutions
Make outbound calls to approved childcare centers or in-home care networks to locate available options
Assess each caller's needs and gather key information without relying on a scripted process
Accurately document call details and outcomes in CRM systems for internal visibility
Provide clear, empathetic communication while guiding callers to workable solutions
Work independently while collaborating closely with your team through shared systems and notes
Help ensure employees can continue their workday without losing pay or productivity due to childcare disruptions
Why This Role Is Great for Career Shifters
Ideal for in-person customer service professionals transitioning to call center work
Strong focus on human interaction, problem-solving, and empathy
No cold calling or sales
Structured environment with training and team support
Opportunity to build call center and corporate customer support skills
Schedule
Schedules vary, but you have the flexibility to choose your preferred 8-hour work shift
Have the previlage to choose your 8-hour shift (Depending on clients base availability)
Required Qualifications
High school diploma or equivalent
Minimum 1 year of customer service experience (in-person CSRs are encouraged to apply)
Excellent verbal and written communication skills with strong documentation ability
Ability to manage time effectively and multitask
Typing speed of 35 WPM or higher; strong data entry skills preferred
Proficiency in Microsoft Outlook and basic computer functions (copy, paste, navigation)
Willingness to learn new systems and software quickly
Strong listening skills with the ability to identify caller needs without following a strict script
Nice to Have
Exposure to higher education (associate or bachelor's degree)
Key Details
Job Title: Customer Care Specialist
Pay Rate: $18.75 per hour
Experience Level: Entry Level
Environment: Call Center
Career Path: Ideal for customer service professionals transitioning to phone-based support
Job Type & Location
This is a Contract position based out of Westminster, CO.
Pay and Benefits
The pay range for this position is $18.75 - $18.75/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Westminster,CO.
Application Deadline
This position is anticipated to close on May 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
