Banquets Manager

Marriott • Boston, MA • 10h ago

Additional Information

Job Number 26063051

Job Category Event Management

Location The Westin Copley Place Boston, 10 Huntington Ave, Boston, Massachusetts, United States, 02116 VIEW ON MAP (https://www.google.com/maps?q=The%20Westin%20Copley%20Place%20Boston%2C%2010%20Huntington%20Ave%2C%20Boston%2C%20Massachusetts%2C%20United%20States%2C%2002116)

Schedule Full Time

Located Remotely? N

Position Type Management

Pay Range: $71,000-$95,000 annually

Bonus Eligible: Y

JOB SUMMARY

Directs and motivates team while personally assisting in providing high quality service based on requirements and standards. Monitors and controls financial and administrative responsibilities including asset protection. Provides clear and concise communications to everyone having ownership in the success of the event. Identifies training opportunities and plans a strategy to accomplish goals.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

CORE WORK ACTIVITIES

Managing Banquet Operations

Projects supply needs for the department, (e.g., china, glass, silver, buffet presentations, props).

Applies knowledge of all laws, as they relate to an event.

Understands the impact of Banquet operations on the overall success of an event and manages activities to maximize customer satisfaction.

Adheres to and reinforces all standards, policies, and procedures.

Maintains established sanitation levels.

Manages departmental inventories and maintains equipment.

Uses banquet beverage records to control liquor costs and manage the banquet beverage perpetual inventory.

Schedules banquet service staff to forecast and service standards, while maximizing profits.

Assists team in developing lasting relationships with groups to retain business and increase growth.

Participating in and Leading Banquet Teams

Sets goals and delegates tasks to improve departmental performance.

Conducts monthly department meetings with the Banquet team.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine with emphasis on current event trends.

Acts as a liaison to the kitchen staff.

Leads shifts and actively participates in the servicing of events.

Ensuring and Providing Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Ensures employees understand expectations and parameters.

Strives to improve service performance.

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Reviews comment cards and guest satisfaction results with employees.

Conducting Human Resources Activities

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

Observes service behaviors of employees and provides feedback to individuals.

Monitors progress and leads discussion with staff each period.

Participates in the development and implementation of corrective action plans.

Reviews quarterly Meeting Planner Survey results and participates in the development and implementation of corrective action to address service challenges; focuses on continuous improvement of guest satisfaction.

Attends and participates in all pertinent meetings.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.?Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At Westin, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling, ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality, we need passionate and engaged associates to bring the brand's unique programming to life. We want our associates to embrace their own well-being practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your well-being; you are optimistic; you are adventurous. Be where you can do your best work,? begin your purpose, belong to an amazing global?team, and become the best version of you.

Similar Jobs

Retail Sales Associate-PATRIOT PLACE

Bath & Body Works • Foxborough, MA • 4h ago

Retail & Hospitality

Description Career Development | Medical, Dental and Vision Benefits | 40% Discount | Daily or Weekly Pay | Fun Stores At Bath & Body Works, everyone belongs. We are committed to creating a culture of belonging focus...

4h ago

Go to Apply

Store Manager - Wrentham Village Premium

The Childrens Place • Wrentham, MA • 4h ago

Retail & Hospitality

Location: Wrentham, Massachusetts Job Summary: The Store Sales Manager will be responsible for leading store teams in driving sales, brand loyalty, setting the expectation, and providing exceptional customer service as w...

4h ago

Go to Apply

Senior?Scientist?Automation and Advanced Modeling

Sanofi Group • Cambridge, MA • 16h ago

Retail & Hospitality

Job title : Senior Scientist Automation and Advanced Modeling Location: Cambridge, MA About the Job We are?seeking?highly motivated?individual?to join our?drug substance process engineering and modeling?team. As a techni...

16h ago

Go to Apply

Crew Member

Chipotle Mexican Grill • Framingham, MA • 17h ago

Retail & Hospitality

CULTIVATE A BETTER WORLD Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starti...

17h ago

Go to Apply

Acting Assistant Store Leader

Crate & Barrel • Hingham, MA • 1d ago

Retail & Hospitality

Strategic and service-driven, the Acting Assistant Store Leader, C&B drives sales and engagement through hands-on leadership and a passion for delivering results. In this role, you lead sales and service programs, tr...

1d ago

Go to Apply

Retail Sales Associate - Part Time

Burlington • Braintree, MA • 1d ago

Retail & Hospitality

If you want an exciting job with one of the largest off-price retail stores in the nation, join the Burlington Stores, Inc. as a Retail Sales Associate! Are you an outgoing, upbeat, people-person with great organizationa...

1d ago

Go to Apply

Event Sales Manager, Hotel Services - Boston Region

Encore • Boston, MA • 1d ago

Retail & Hospitality

Position Overview The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experien...

1d ago

Go to Apply

Retail Sales Associate - Part Time

Burlington • Braintree, MA • 1d ago

Retail & Hospitality

1d ago

Go to Apply

Principal Systems Engineer (Modeling & Simulation)

RTX Corporation • Tewksbury, MA • 1d ago

Retail & Hospitality

Date Posted: 2026-05-22 Country: United States of America Location: US-MA-TEWKSBURY-TB3 ~ 50 Apple Hill Dr ~ CONCORD BLDG, Tewksbury Tb3 300 Concord Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration St...

1d ago

Go to Apply

AI-Enabled Spatial Neuropathology & Multi-Omics

Sanofi Group • Cambridge, MA • 1d ago

Retail & Hospitality

Job title : AI-Enabled Spatial Neuropathology & Multi-Omics Location: Cambridge, MA About the Job Sanofi is building a next-generation neuroscience research engine focused on defining the molecular mechanisms of neur...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)