Customer Support Specialist

Ballston Spa National Bank • Ballston Spa, NY • 5h ago

Invest in your future with BSNB! Are you looking to start your career with a nationally recognized community bank that is named one of the Best Places to Work? Ballston Spa National Bank (BSNB) is looking to hire a Customer Support Specialist to support our growing Customer Support Operations department!How do we invest in you? This position earns competitive pay and great benefits, including a 401(k) plan with a company match and pro-rated paid time off (PTO) based on the regular schedule. We also like to give back to our staff; We find ways throughout the year to thank them for their hard work. The success of each staff member, as well as the bank, is at the heart of how we work. Staff development is key to our success, and contributions by each individual are recognized and celebrated. If this sounds like the right opportunity for you to leverage your skills, join our close-knit team today!A DAY IN THE LIFE OF A CUSTOMER SUPPORT SPECIALISTAs a Customer Support Specialist, you would provide support to the Customer Support Operations department. You are responsible for handling a large volume of inbound calls in a timely manner and completing customer follow-up as necessary. You will support branches in providing assistance with customer inquiries, while building positive relationships and identifying opportunities based on customer needs and BSNB's existing product suite. You will respond to support tickets through the internal system regarding cash management servicing needs, as well as complete daily and weekly reviews of customer activity with a focus on fraud prevention. You are always friendly and patient, always providing the exceptional customer service that we are known for. You get great satisfaction out of going above and beyond for customers and giving excellent customer service.QUALIFICATIONS FOR A CUSTOMER SUPPORT SPECIALIST High school diploma or GED required. One year prior customer service experience required. One year prior banking experience preferred. * Must have data entry and keyboard experience with a working knowledge of spreadsheet and word processing applications.ABOUT BALLSTON SPA NATIONAL BANK (BSNB)Established in 1838, we are proud to provide financial solutions to businesses, individuals and families located in the greater Capital Region and beyond. Thirteen full-service banking offices coupled with digital banking services provide products and services geared towards meeting the needs of the markets we serve. As a community-minded financial institution, we make giving back and volunteer work a priority.BSNB provides all employees and applicants an equal employment opportunity in the manner required by law in all aspects of employment regardless of race, color, religion, creed, national origin, age, sex, sexual orientation, gender identity or expression, marital status, military status, disability, predisposing genetic characteristics, domestic violence victim status or any other status protected by local, state, or federal law. BSNB is a VEVRAA employer and has a desire for priority referrals of protected veterans. We thank all applicants for their interest and will contact those candidates who are under consideration. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. https://bsnb.applicantpro.com/jobs/4080781-68669.html

Similar Jobs

Director Vegetation Management

Avangrid Service Company • Clifton Park, NY • 1h ago

Management & Administrative

The base salary range for this position is dependent upon experience and location, ranging from: $153,000 - $191,000 What We Offer: Competitive benefits and growth opportunities Generous performance-based bonuses 12% 401...

1h ago

Go to Apply

Director Vegetation Management

Avangrid Service Company • Albany, NY • 1h ago

Management & Administrative

1h ago

Go to Apply

Program Manager, Capital Equipment Services (Remote)

AngioDynamics, Inc. • Latham, NY • 21h ago

Management & Administrative

JOIN A TEAM COMMITTED TO IMPROVING PATIENT CARE It takes a team of talented people to become one of the world's leading providers of innovative medical devices. AngioDynamics is dedicated to improving patient outcomes by...

21h ago

Go to Apply

Office Administrator III

SERVICE EXPERTS LLC • Clifton Park, NY • 1d ago

Management & Administrative

Welcome! Provides general administrative and clerical support to the location following standardized processes and procedures. Utilizes various computerized systems and software to perform tasks. Variation in tasks is co...

1d ago

Go to Apply

Office Administrator III

SERVICE EXPERTS LLC • Clifton Park, NY • 1d ago

Management & Administrative

1d ago

Go to Apply

Supply Chain and Operations - Sourcing and Procurement Manager

Accenture • Albany, NY • 1d ago

Management & Administrative

We are: We are part of a fast-moving Supply Chain organization helping Fortune 500 clients reinvent how they source, procure, and manage third parties. Our work sits at the intersection of operating model design, process...

1d ago

Go to Apply

Residential Sales Consultant I

SERVICE EXPERTS LLC • Clifton Park, NY • 1d ago

Management & Administrative

Welcome! As a Residential Sales Consultant (RSC), you are a trusted advisor for homeowners, diagnosing their comfort needs and offering innovative solutions. This is an outside sales position that blends consultative sel...

1d ago

Go to Apply

Residential Sales Consultant

SERVICE EXPERTS LLC • Clifton Park, NY • 1d ago

Management & Administrative

1d ago

Go to Apply

Call Center Sales Representative

Charter Communications • Albany, NY • 1d ago

Management & Administrative

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Join Spectrum and unlock your potential with competitive pay starting at $18/hour, plus...

1d ago

Go to Apply

Senior Engineering Manager

CHEGG INC • Albany, NY • 1d ago

Management & Administrative

Job Description AI-Native Engineering Lead Chegg Austin, TX New York, NY Chicago, IL Bay Area, CA Hybrid The Role We're building a deeply AI-enabled product designed to give every college student an unfair advantage in t...

1d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)