Senior HCM Reporting and Analytics Consultant - Workday Success Plans

Workday, Inc • Chicago, IL • 2h ago

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13488925

Your work days are brighter here.

Were obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, youll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. Were in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you\'re building smarter solutions, supporting customers, or creating a space where everyone belongs, youll do meaningful work with Workmates whove got your back. In return, well give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, youve found a match in Workday, and we hope to be a match for you too.

About the Team

The Workday Success Plans Delivery Team at Workday plays a crucial role in ensuring customers maximize the value they get from their Workday products. We focus on our customers post go-live journey, assuring long-term success. We deliver a variety of programs and services ranging from feature assessments to full feature deployments to support their growing and changing business needs within Workday.\ \ At Workday, we help the worlds largest organizations adapt to whats next by bringing finance, HR, and planning into a single enterprise cloud. We work hard, and were serious about what we do. But we like to have fun, too! We put people first, celebrate diversity, drive innovation, and prioritize giving back to our communities, demonstrating a commitment to corporate social responsibility. Our dedication to customer success, coupled with a vibrant and inclusive company culture, sets a strong foundation for continued growth and success at Workday.

About the Role

We are seeking people who love to help customers overcome enterprise technology challenges and who feel rewarded by driving high levels of customer satisfaction. The ideal candidate helps people to understand tough concepts, facilitating collaboration on effective solutions. Our focus is on helping customers to get the most value from their Workday investment through the delivery of a variety of innovative services.

Our team members:

Deliver Exceptional Customer Service:Consistently provide excellent customer service and engage customers to quickly understand business requirements.

Drive Success in Challenging Situations:Adapt and succeed independently in challenging situations, leveraging broad experience with industry practices.

Provide Expert Configuration & Guidance:Develop and demonstrate system configuration solutions, articulating product capabilities, and the benefits and risks of design decisions.

Manage Concurrent Projects:Support multiple customers concurrently on short duration projects.

Promote Customer Self-Sufficiency:Help customers become more self-sufficient, stabilize and optimize their Workday applications, and learn about new features. (The variety of services and unexpected challenges keeps the job exciting and fresh.)

Thrive in a Collaborative Environment:Find that the highly collaborative nature of this team helps them to be productive and to demonstrate their strengths every day.

Share Expertise via Ask-an-Expert Requestsby:

Conducting thorough research to understand customer questions and

related Workday concepts.

Delivering small scope consulting, providing configuration guidance,

demonstrations, and best practices (tips & tricks).

Troubleshooting and optimizing product configuration to meet

customer business requirements.

Clearly and effectively communicating responses and value to

customers.

Additional Services that our consultants deliver include:

Optimization Packages:Offering tailored one-on-one guidance to inform and guide customers along a path to success.

Collaboration Crews:Facilitating group customer sharing discussions.

Accelerator Webinars:Creating and delivering presentations on leveraging Workday features to achieve business goals.

Feature Accelerator:Providing one-on-one consulting to accelerate customer feature adoption.

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