Branch Operations Lead, New Build Miami Worldcenter, Miami, FL

JPMorgan Chase • Miami, FL • 3h ago

At Chase, we are passionate about creating memorable experiences for our clients and employees, making them feel welcomed, valued, and understood. We build lasting relationships by doing the right thing, exceeding expectations, and embracing diversity and inclusion.

As a Branch Operations Lead in a Chase Branch, you'll be at the heart of our branch operations, working closely with the Branch Manager, branch employees, and our team of experts. Your role is crucial in ensuring that our clients' financial transactions are handled with precision and care, all while adhering to our policies, procedures, and regulatory requirements.

A typical day will involve assisting clients with their transactions, but it doesn't stop there. You'll have the opportunity to make a real difference by introducing clients to self-service options that simplify their banking experience and by building lasting relationships with them. Throughout the week, you'll also dedicate time to reviewing branch operations and keeping the branch team informed about the latest policies and procedures. Your leadership will ensure that our branch not only meets but exceeds control expectations, setting a positive tone for everyone who walks through our doors.

Job responsibilities

Collaborate with the Branch Manager to create a welcoming and vibrant atmosphere in the branch, ensuring every client enjoys an exceptional experience and feels part of a dynamic community.

Greet clients warmly as they enter the branch, making them feel valued and appreciated. Demonstrate genuine care and concern during interactions, assisting with transactions, managing lobby flow, and scheduling meetings to build trusted relationships.

Engage clients with clear, polite communication to understand and help them effectively. Anticipate their needs while checking them into the waiting queue, ensuring a smooth visit.

Lead branch operations, including managing cash devices like the cash vault and ATM. Resolve any client issues quickly and effectively, paying attention to detail and striving for consistency while adhering to all bank policies and procedures.

Introduce clients to our friendly branch team, who collaborate to deliver seamless service with care and sincerity. Work together to build lasting relationships and assist with any specialized financial needs, elevating the client experience.

Simplify clients' banking experience by sharing self-service options, allowing them to access their accounts anytime, day or night.

Work closely with the Branch Manager to support all aspects of branch operations, including maintaining high standards for loss control, compliance, and audits, ensuring the branch operates smoothly and securely.

Required qualifications, capabilities, and skills

You take pride in adhering to policies, procedures, and regulatory banking requirements, ensuring everything runs smoothly and efficiently.

You are committed to maintaining a keen eye for detail and staying organized, which helps you juggle multiple tasks effectively.

You are proud of your leadership skills and operational proficiency, ensuring transaction accuracy while thriving in a collaborative team environment.

You have a strong passion for educating the branch team and partners, helping them stay connected and informed.

You excel at building meaningful connections and engaging with clients, always ready to educate them and refer them to our team of experts when needed.

You have 1+ years of retail banking experience.

You have a high school degree, GED, or foreign equivalent.

You have the ability to work branch hours including weekends and evenings.

Preferred qualifications, capabilities, and skills

You have 6+ months of Associate Banker (Teller) experience.

You have a college degree or military equivalent.

Training and Travel Requirement

You'll successfully complete our Branch Operations Lead Training Program before being considered for placement as a Branch Operations Lead.

You'll need to be able to travel as required for in-person training and meetings.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Similar Jobs

Operations Manager (Orlando, FL)

Planate Management Group LLC • Fort Lauderdale, FL • 20min ago

Management & Administrative

Risen Line Solutions is a newly established technology-based company which focuses on delivering integrated robotics and AI-driven solutions to enhance security and operations in traditional environments. Risen Line Solu...

20min ago

Go to Apply

Restaurant Host - Nordstrom Restaurants (From Scratch Kitchens) - Shops at Merrick Park

Nordstrom • Coral Gables, FL • 1h ago

Retail & Hospitality

Job Description The ideal host/hostess is self-motivated, friendly and committed to providing outstanding customer service every day. A day in the life... Greet and seat customers quickly and in a professional manner Sha...

1h ago

Go to Apply

Overnight Front Office Supervisor - Palomar South Beach

Kimpton Hotels & Restaurants • Miami Beach, FL • 1h ago

Retail & Hospitality

Why We're Here We believe heartfelt, human connections make people's lives better. Especially the people who work here. Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel di...

1h ago

Go to Apply

Assistant Director of Services

Marriott • Fort Lauderdale, FL • 2h ago

Management & Administrative

Additional Information Job Number 26062287 Job Category Housekeeping & Laundry Location W Fort Lauderdale, 401 N Fort Lauderdale Beach Blvd, Fort Lauderdale, Florida, United States, 33304 VIEW ON MAP ( https://www.go...

2h ago

Go to Apply

Engineer (Part-Time) - GALLERYone, a DoubleTree Suites by Hilton Hotel

Hilton • Fort Lauderdale, FL • 9h ago

Retail & Hospitality

GALLERYone, a DoubleTree Suites by Hilton Hotel ( https://www.hilton.com/en/hotels/flltsdt-galleryone-doubletree-suites/)is looking for a Part-Time Engineer to join the Property Operations Team! This 231 rooms and Condo-...

9h ago

Go to Apply

Remote Executive Assistant - INTL Costa Rica/Colombia

Insight Global • Miami, FL • 9h ago

Job Description We're partnering with a founder/CEO of a boutique coaching and advisory practice that supports senior executives and private equity-backed leadership teams at critical inflection points. We're looking for...

9h ago

Go to Apply

(RN) Remote Care Manager - CA License req

Molina Healthcare • Miami, FL • 11h ago

Management & Administrative

JOB DESCRIPTION Job Summary Provides support for care management/care coordination activities and collaborates with multidisciplinary team coordinating integrated delivery of member care across the continuum. Strives to...

11h ago

Go to Apply

Cyber Network Security Architecture - Senior Consultant

Deloitte • Miami, FL • 12h ago

Management & Administrative

Cyber Network Security Architecture - Senior Consultant As a Senior Consultant in Security Architecture, you will help clients assess, design, and implement network security solutions across enterprise and cloud environm...

12h ago

Go to Apply

Healthcare Recruiter

Maxim Healthcare • Fort Lauderdale, FL • 13h ago

Hospital & Medical

Jumpstart Your Career in Healthcare Recruitment! Entry-Level Recruiter Role | Paid Training, Mentorship & Growth Opportunities Salary: $50,000 per year + weekly commission (after training) Location: Fort Lauderdale,...

13h ago

Go to Apply

Regional Sales Manager

Sysco • Medley, FL • 14h ago

Management & Administrative

This is an on-site position based out of our office in Medley, FL. JOB SUMMARY Achieves maximum sales profitability, growth and account penetration within the assigned territory by effectively selling the company's produ...

14h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)