Customer Service Representative

Waste Connections • Elgin, IL • 2h ago

Job Description

Waste Connections is a leading integrated waste services company providing solid waste collection, disposal, transfer, and recycling services across the U.S. and Canada. We take pride in being a different kind of company with a culture built on trust, empowerment, and community impact.

Our team members are self-directed, solutions-oriented, and committed to making a positive difference every day-both in their careers and in the communities we serve.

If you're looking for a customer service role with stability, growth, purpose, and a supportive culture, this is the place for you.

About the Customer Service Representative Role

As a Customer Service Representative (CSR) at Waste Connections, you'll play a critical role in supporting our customers and ensuring safety and service excellence for our drivers and our communities.

Key Responsibilities

Handle a high volume of incoming customer calls with professionalism and accuracy.

Process customer requests including new service setup, service changes, and service discontinuations.

Accept customer payments and assist with billing questions or account updates.

Collaborate with internal teams and customers to determine service needs and resolve issues.

Provide safe, cost-effective, environmentally responsible solutions to customer service concerns.

What We're Looking For

2+ years of high-volume customer service experience

Proficiency with Microsoft Word, Excel, and Outlook

Strong verbal and written communication skills

A proactive mindset and dedication to customer satisfaction

Ability to problem-solve and work in a fast-paced environment

Bilingual in Spanish and English is a plus

What You'll Get From Us

Competitive Pay: $20-$21 per hour

401(k) with company match - invest in your future

Comprehensive healthcare benefits including Medical, Dental, and Vision

Employee Perks & Programs:

Mental Health Employee Assistance Program

Emergency Travel Assistance

Prepaid Legal Plan

Employee Stock Purchase Plan

Scholarship opportunities for children

Employee Relief Fund for financial emergencies

Insurance Coverage: Life Insurance, Short-Term Disability, and Long-Term Disability

Waste Connections is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to disability or protected veteran status.

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