Representative III, Customer Service

WM • Bannockburn, IL • 2h ago

Stericycle is now part of WM. To learn more about WM's acquisition of Stericycle, CLICK HERE to read the press release.

I. Job Summary

The Customer Service Representative III position receives and processes requests from customers, serves as the end-to-end point of contact for customers and resolves customer issues. Representatives work independently to resolve complex customer requests and issues. Individuals manage critical customer projects, collaborating with internal and external contacts to ensure timely and accurate service.

II. Essential Duties and Responsibilities

Handles incoming calls, emails, inquiries and transactions from various segments within the book of business.

Possess a strong knowledge of internal process, understands relationships and key linkages between business units.

Collaborates with internal and external parties to coordinate service related activities and manage client projects.

Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.

Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed.

Provides customer proactive service and education regarding service options, charges, billing, and contracts.

Documents each interaction, ensuring service, pricing and other required information are entered into the system.

Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals.

As required by management, maintains routine customer service related reports and creates reports as requested.

III. Qualifications

A. Required Qualifications

High School Diploma or GED (accredited)

2 years of customer service experience and

6 months as a WM customer service representative

IV. Physical Requirements

Listed below are key points regarding physical demands, physical and occupational risks, and the work environment of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job. This job primarily operates requires the use of standard office equipment such as computers, phones, etc.

The expected starting base pay for this remote position across the U.S. is $21.74. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications,

V. Benefits

At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

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