Description
This role is focused on managing the full post-sales lifecycle, with an emphasis on end-to-end renewals and expansion opportunities. The Renewal Consultant will act as a hybrid between an Account Manager and Customer Success partner, taking ownership of customer retention and growth activities.
The position is part of a growing, evolving program transitioning renewal and expansion ownership from Sales to a dedicated post-sales team. This individual will:
Manage the entire renewal lifecycle
Close expansion opportunities
Partner cross-functionally with:
o Account Managers
o Customer Success Managers
o Other internal stakeholders
The environment is fast-paced and continuously evolving, requiring candidates who can adapt quickly as processes, systems, and expectations mature.
The Growth and Retention Specialist is a strategic, customer-facing role focused on protecting and growing our existing customer base. This position is central to our customer retention strategy, proactively engaging customers throughout their renewal lifecycle. Beyond simply processing transactions, you will serve as a primary point of contact, ensuring our customers not only continue to find value in our products but also discover new opportunities to grow with us. Your primary responsibilities will be to secure renewals and identify and act on opportunities to upsell and cross-sell. This requires a deep understanding of customer objectives, the ability to articulate our value proposition effectively, and a commitment to finding solutions that meet their evolving needs. The ideal candidate will be adept at navigating customer conversations and independently driving positive commercial outcomes for both the customer and the business.
Responsibilities:
Own the Renewal Process: Manage the full renewal cycle, from initial communication to contract close.
Proactively engage with customers to discuss upcoming renewals, address any concerns, and ensure a smooth, timely process.
Identify Upsell and Cross-Sell Opportunities: Actively listen to customer needs and challenges to identify and introduce additional products, services, or upgrades that will enhance their success and expand our footprint within their organization.
Negotiate and Problem Solve: Lead commercial discussions, including pricing negotiations, to secure renewals. T
actfully address and resolve any customer concerns or obstacles to ensure a successful outcome.
Serve as a Customer Advocate: Build strong relationships with customers, acting as a trusted advisor and a strategic liaison.
Effectively communicate customer needs and feedback to internal teams, ensuring a rapid and comprehensive response.
Drive Internal Collaboration: Act as the primary link between the customer and internal teams (Sales, Customer Success, etc.).
Route and escalate complex customer needs or issues to the appropriate team members, ensuring a unified and efficient approach to customer success.
Adhere to and Improve Processes: Follow established renewal processes while also contributing to their ongoing refinement based on customer feedback and interactions.
Training = ~4 weeks
Additional Skills & Qualifications
Required Experience
1-5 years of true Account Management, Customer Success, or Renewals experience
Must have post-sales experience (not primarily cold calling or pipeline generation)
Demonstrated experience:
o Managing renewals cycles end-to-end
o Handling customer retention and expansion motions
Preferred Back ground
Experience with:
o ERP systems
o Workforce management tools or adjacent technologies
Strong preference for candidates from:
o Fortune 500 companies
o Organizations that have undergone recent layoffs (e.g., Workday, Oracle, or similar tech/enterprise companies)
Core Competencies (Critical)
Strong attention to detail
Ability to take direction and execute
High level of engagement and ownership
Adaptability in a fast-paced, changing environment
Eagerness and growth mindset
Ability to quickly ramp (target: productive within approximately 1 month)
What Will Set Candidates Apart
Experience running a full Account Management or Renewal motion independently
Comfort working cross-functionally and influencing without direct authority
Proven success in retention and upsell/expansion efforts
Experience operating in ambiguous or evolving environments
Experience Level
Entry Level
Job Type & Location
This is a Contract position based out of Plano, TX.
Pay and Benefits
The pay range for this position is $32.67 - $32.67/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully remote position.
Application Deadline
This position is anticipated to close on May 31, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
