Account Coordinator

ironwear • Deer Park, TX • 4h ago

Ironwear is an established and growing safety solution provider. For over 35 years we have manufactured, developed, and reengineered Personal Protective Equipment (PPE) for all industrial markets around the globe. The Account Coordinator will assist as a direct link between our customers, Sales Team, and internal personnel. The position includes a limited sales capacity, maintaining customer relationships, providing first-class customer service, addressing all customer needs, and helping customers make informed decisions about products to purchase.

Responsibilities:

Answer incoming phone calls, customer support emails, and customer chats while providing a first-class customer experience.

Evaluate and write up incoming orders and present them to the Processing Department.

Assist customers with product inquiries regarding inventory, pricing, incoming orders, back orders, and returned goods.

Have a basic understanding of company product knowledge to properly address customer questions and concerns.

Offer customers alternative or additional products to boost sales and provide first-class customer service.

Provide customer outreach when necessary to relay and evaluate any pending issues.

Communicate cross-functionally with the processing team and Account Managers to ensure orders are processed accurately, including price validation, shipping methods/costs, and backorders.

Communicate with account managers to address any customer concerns.

Process all paperwork for customer orders, RMAs, and backorders.

Compile pertinent customer data in provided documentation and flag any concerns or patterns to management.

Maintain and collect accurate customer data in our ticketing, ERP, and CRM platforms.

Requirements

Required Skills/Abilities:

Superior verbal and written communication skills.

Proficient in Microsoft Office Suite.

Ability to multi-task in a demanding environment.

Organized and meticulous.

Strong interpersonal skills.

CX ticketing platform experience is a plus (Zendesk/Gorgias/Kustomer/similar).

Education and Experience:

High school degree or GED required.

A minimum of two years related experience.

Benefits

Career growth & development

Competitive Compensation Plan

Group benefits including medical, dental, and vision benefits with 100% premiums paid by Ironwear

Paid Time Off

Paid Holidays

401k with company match

Similar Jobs

Program Support Assistant

Veterans Affairs, Veterans Health Administration • Houston, TX • 20min ago

Summary The position serves as an administrative staff resource to the regional Mobile Prosthetic & Orthotic Care (MoPOC) program, which is a VHA Office of Rural Health Enterprise-Wide Initiative. Responsibilities Ma...

20min ago

Go to Apply

Supply Technician

Veterans Affairs, Veterans Health Administration • Houston, TX • 24min ago

IT & Engineering

Summary This position serves as Supply Technician (Medical) for the Medical Supply Distribution (MSD) areas of Logistics Service within the VA Health Care System. As a Supply Technician, you will provide wards, clinics,...

24min ago

Go to Apply

Connected Supply Chain, Planning - Kinaxis, Manager

PwC • Houston, TX • 44min ago

Management & Administrative

Specialty/Competency: Operations Industry/Sector: Not Applicable Time Type: Full time Travel Requirements: Up to 60% At PwC, our people in operations consulting specialise in providing consulting services on optimising o...

44min ago

Go to Apply

Lead Supply Chain Specialist - Oil, Gas, Chemicals

Kiewit • Houston, TX • 1h ago

Manufacturing & Warehouse

Requisition ID: 180905 Job Level: Senior Level Home District/Group: DHO Kiewit Supply Network Department: Supply Chain Management Market: OGC Employment Type: Full Time Position Overview Kiewit is one of North America's...

1h ago

Go to Apply

CNC Machinist

Aerotek • Houston, TX • 2h ago

Manufacturing & Warehouse

Job Title: CNC Machinist Job Description: Job is Located in Wheeling, Illinois This position offers the opportunity to work with state-of-the-art precision CNC equipment in a clean, climate-controlled environment that su...

2h ago

Go to Apply

Warehouse Supervisor

Schwan's Company • Deer Park, TX • 2h ago

Manufacturing & Warehouse

Schwan's Company, a U.S. affiliate of the global lifestyle brand CJ CheilJedang Corporation, is a leader in manufacturing and marketing quality foods enjoyed nationwide. We have beloved brands like Red Baron®, Tony's®, B...

2h ago

Go to Apply

Warehouse Technician - IAH Airport

Oshkosh Corporation • Houston, TX • 2h ago

IT & Engineering

About Oshkosh AeroTech, an Oshkosh company Oshkosh AeroTech is a leading provider of aviation ground support products, gate equipment and airport services to commercial airlines, airports, air-freight carriers, ground ha...

2h ago

Go to Apply

General Manager, Customer Business Unit

Celestica • Houston, TX • 2h ago

Management & Administrative

Req ID: 136162 Remote Position: Yes Region: Americas Country: USA Summary The General Manager, Customer Business Unit manages site-wide strategy and change implementation across multiple teams, overseeing customer-dedica...

2h ago

Go to Apply

Warehouse Worker Forklift

ManpowerGroup • Houston, TX • 2h ago

Manufacturing & Warehouse

Our client, a leading logistics and warehousing organization, is seeking a dedicated Warehouse Worker to join their team. As a Warehouse Worker, you will be an essential part of the operations team supporting efficient s...

2h ago

Go to Apply

Field Service Technician (Houston, Texas)

BD (Becton, Dickinson and Company) • Houston, TX • 2h ago

Management & Administrative

We are the people who give possibilities purpose BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it's no small feat. It takes the imagination a...

2h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)