Business Systems Administrator
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Business Systems Administrator
Salary
$77,507.00 - $120,133.00 Annually
Location
1600 Mist Lake Dr., Durham, NC
Job Type
Full time with benefits
Job Number
26-05940
Department
Water Management
Opening Date
05/22/2026
Closing Date
6/5/2026 11:59 PM Eastern
Description
Benefits
Questions
Position Description
Work, Serve, Thrive. With the City of Durham
Advance in your career while making a real difference in the community you serve.
Hiring Range: $77,507.00 - $98,820.00
Hours/Schedule: 7:00 a.m. - 3:30 p.m.
A RESUME MUST BE ATTACHED TO THE JOB APPLICATION
The City of Durham's Department of Water Management (DWM) (https://www.durhamnc.gov/944/Water-Management) wants YOU to join our team of more than 380 talented and dedicated employees that provide critical water and sewer services for Durham's 309,000 plus residents. Not only do we deliver the Best Tasting Water in the state to our customers each and every day, but we also make sure that the wastewater leaving our facilities is carefully treated to protect the environment. We have a wide-ranging variety of positions open to match your skill set - mechanics, engineers, maintenance specialists, technicians, customer billing techs, and much more. If you have a passion for managing vital water resources, protecting the environment, providing excellent customer service, and keeping the water and wastewater in the pipes, bring your skills and talent to Durham!
DWM is seeking a highly technical Business Systems Administrator to support the systems and applications used by our three infrastructure maintenance units: Collection System Maintenance, Distribution System Maintenance, and Lift Station Maintenance. These teams provide 24/7 operational support for the City's water and sewer infrastructure, and this role is essential to ensuring the reliability, performance, and integration of the systems that support their work.
The ideal candidate will be a technically skilled systems thinker who can configure and optimize workflows and business processes to fully leverage the City's existing technology investments. They will design and implement clean, scalable solutions that reduce redundancy and enhance the end-user experience across platforms. Additional responsibilities may include developing and managing databases and reporting tools to support workforce analytics, safety tracking, and operational performance. This individual will lead departmental integration efforts to streamline data flow and minimize duplicate data entry, ensuring consistency, accuracy, and strong data governance across multiple systems. As a subject matter expert, they will align enterprise applications with City policies, procedures, and regulatory requirements, while leading system implementation projects using structured methodologies that include requirements gathering, testing, deployment, and continuous improvement. A successful candidate will also proactively analyze existing processes to identify opportunities for automation and efficiency, and translate complex operational needs into practical, technology-driven solutions.
The ideal candidate will be an effective leader managing and mentoring a team of 3 to 6 business professionals. This individual will need to prioritize user success by developing training materials and providing clear technical guidance to improve system adoption and proficiency. In addition, they will support financial and operational systems by ensuring seamless integration with enterprise resource planning platforms, contributing to multi-year financial planning through data modeling and forecasting, and maintaining alignment between workforce systems, budgeting tools, and performance tracking to support informed, data-driven decision-making.
This role may be assigned to either an Oracle ERP application support team (Preferred experience with e360, CCS, OFS, OUDI, OIC, OCI, and equivalents) or a Microsoft suite integration support team (Preferred experience with SQL, Powerapps, ESRI, and equivalents) based on the demonstrated skills and proficiencies.
Duties/Responsibilities
Support financial and operational reporting systems, including integration with enterprise resource planning platforms
Assist with multi-year financial planning through data modeling and system-based forecasting
Support contract lifecycle processes, including technical review of RFPs and vendor deliverables
Evaluate, recommend, and implement new technologies aligned with departmental goals
Maintain comprehensive documentation of systems, workflows, and integration processes
Minimum Qualifications & Experience
Bachelor's degree in computer science, information technology, or directly related field
Seven years of related professional information technology experience, which includes lead, project management and/or supervisory experience.
For some positions, a valid North Carolina Class C Driver's License must be obtained within sixty (60) days of hire
Additional Preferred Skills
Demonstrated experience working across multiple platforms and integrating data to streamline workflows and reduce manual processes (Portfolio or examples encouraged)
Strong knowledge of SQL, database management, and reporting tools
Experience with enterprise systems such as Oracle OCI/OIC, Microsoft suite including SQL, Munis, NeoGov, People Map, Access, Kronos, or similar platforms
Familiarity with agile methodologies and structured approaches to problem-solving, project planning, and system implementation
Strong understanding of organizational policies, procedures, and compliance requirements
Benefits - General Full-Time Employees
12-13 paid holidays per year
13 standard work days of vacation per year
13 standard work days of sick leave per year, which accumulates indefinitely; sick leave may be used toward early retirement
2 weeks paid military leave per year
Medical, dental, vision, and supplemental life insurance plans
State and City retirement plans
Short and long term disability plans
Paid temporary disability leave for specified conditions
City contribution of 13.6% into the N.C. State Retirement System
Paid funeral leave
Employee Assistance Program - personal and family counseling
Paid life insurance equal to annual salary
48 hours for volunteer work each year*
4 hours parental leave each year
Workman's Compensation Insurance
457 Deferred Compensation Plans
Benefits - Part-Time (1,000 hours or more per year)
401(k) retirement plan (5.0% of salary)
State retirement plan
Benefits Part-Time (Average 30 hours per week over 12 month period)
401(k) retirement plan (5.0% of salary)
State retirement plan effective first day of the month following date of hire
Health insurance effective first day of the month following date of hire
Dental and life insurance, after one year of service
Pro-rated vacation, pro-rated sick, pro-rated floating holiday, parttime holiday pay (based on scheduled hours for that day) after one year of service
01
Where did you first hear about this opportunity?
City of Durham Website
Walk in
LOGO career event
Job fair
Employee referral
Professional organization Please list the organization in "other" box below
Internet posting Please list the specific web site in the "other" box below
Craig's List
Facebook
LinkedIn
GlassDoor
governmentjobs.com
Monster.com
Indeed.com
Employment Security Commission
Magazine/Newspaper
Other
02
If you listed "other" above please give specific web site, organization, or publication.
03
Do you have a valid, unrestricted, North Carolina driver's license? (If you have a valid license from a State other than North Carolina, you must be willing and able to obtain a valid, unrestricted NC driver's license within 60 days of hire).
I have a valid, unrestricted NC driver's license.
I have a valid license from another State and I am willing to obtain a valid, unrestricted NC driver's license within 60 days.
I do not have a valid, unrestricted driver's license.
04
Please select your highest level of COMPLETED education.
Less than a High School Diploma or Equivalent (GED, HiSET, TASC)
High School Diploma or Equivalent (GED, HiSET, TASC)
Associates Degree
Bachelor's Degree
Master's Degree
Doctoral Degree (PhD, Juris Doctorate)
05
Please list the area of academic focus your degree is in: (such as Major, Minor or concentration).
06
How many years of related professional information technology experience do you have?
No related experience
Less than 1 year of related experience
1 year but less than 7 years related experience
7 years but less than 11 years related experience
11 years but less than 15 years related experience
15 or more years related experience
07
How many years of experience with software such as SQL, Oracle, Tyler, NeoGov, Kronos, or Daupler do you have?
No related experience
Less than 1 year of related experience
1 year but less than 7 years related experience
7 years but less than 11 years related experience
15 or more years related experience
08
How many years of experience as a project lead, project manager, or supervisor do you have?
No related experience
Less than 1 year of related experience
1 year but less than 3 years of related experience
3 years but less than 5 years of related experience
5 or more years of related experience
09
How many years of experience with database management and integration between platforms do you have?
10
Please explain your experience with RFPs, Contracts, State and Federal Compliance, Safety Training, and Risk Identification and Reduction.
11
Please explain your experience with recruiting, interviewing, onboarding, and other talent development.
12
By answering "Yes" to this question you agree that you are attaching a resume to your application.
Yes
No
Required Question
