Job Description
The FAO Selling Specialist is a role that blends high - touch retail selling with dynamic, interactive experience facilitation. This role drives sales by delivering signature FAO experiences and creating magical, memorable moments for guests of all ages.
Selling Specialists bring strong sales instincts, an engaging presence, and the ability to guide guests through personalized journeys. As experts in the Jewel Box, a rotating collection of FAO brand experiences, they are accountable for mastering each experience, booking and facilitating appointments, and adapting quickly as experiences, products, and processes evolve throughout the year.
A day in the life...?
Perform all in-house experiences consistently in line with established guidelines while adding your own individual flair to make each experience feel unique.
Embody the cast of characters unique to each experience through provided costumes, props, scripting, and character backstories.
Use the FAO Schwarz selling vision to effectively engage and delight each guest.
Build authentic connections with guests to build rapport and relationships during their visit, at times handling multiple guests simultaneously.
Demonstrate product knowledge by introducing key items to guests based on your understanding of their needs.
Demonstrate products for guests with confidence and enthusiasm, showcasing key features to help customers explore and engage with the assortment.
Support with stock refilling and other product tasks as needed.
Maintain good understanding of store layout and local area to be able to effectively and accurately handle guest queries.
Handle POS transactions, adhering to policies and procedures to accurately process each transaction for the guest.
Demonstrate an understanding of basic merchandising principles in order to maintain the floor layout and planograms on a daily basis .
FAO Selling Specialists are required to wear a provided uniform, including a branded shirt and apron, and are responsible for maintaining it in clean, presentable condition.
You own this if you have...
1+ year experience in a fast-paced premium retail or experience-based environment preferred.
Excellent communication, collaboration, and interpersonal ability.
Ability to perform in front of a large audience or one-on-one with the purpose of driving sales.
Experience in a performance , acting, music, or dance background a plus.
Familiarity with a premium or experience-based retailer a plus .
An engaging and theatrical personality that can captivate an audience in all environments.
Ability to remain positive and in character for extended periods of time without losing any of your magic.
The ability to work a flexible schedule based on business needs
Physical Requirements:
Continuous movement for 6-8 hours per shift, which includes frequent bending, twisting, squatting, flexing and reaching in order to handle merchandise and assist customers.
Frequent use of hands for grasping, fine manipulation, pushing and pulling
Handle bulky and sometimes awkwardly shaped items, which includes reaching for and lifting these items above the head.
Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds
We've got you covered...
Our employees are our most important asset and that's reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including:
Medical/Vision, Dental, Retirement and Paid Time Away
Life Insurance and Disability
Merchandise Discount and EAP Resources
A few more important points...
The job posting highlights the most critical responsibilities and requirements of the job. It's not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.
For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.
Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com.
Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQ's (https://careers.nordstrom.com/#/contact-us/faq) for relevant information and guidelines.
© 2022 Nordstrom, Inc
Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs.
Applications are accepted on an ongoing basis.
Pay Range Details
The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.
This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben\Overview\07-14\Variable\ES-US.pdf
At Nordstrom, the commission most selling employees receive varies based on the merchandise they sell. Apparel, shoes, and accessories sales typically range from 3% to 14.5%. The commission Beauty and Men's Fragrance sales roles typically receive is 3%.
Youtube Link: https://www.youtube.com/embed/2QavvrOqvVY?si=EwuK6MzLbOV0aWY7
About Us
We're a fast-moving fashion company that started as a shoe store in 1901. This heritage of service is the foundation we're building on as we provide convenience and true connection for our customers. We empower our people to be innovative, creative and focused on providing the best service to our customers. Through it all, we remain committed to leaving the world better than we found it.
Whether you're a genius engineer, a phenomenal salesperson or a supply chain pro, we invite you to bring your unique talents and join our team. We reward great work, promote from within and celebrate diversity.
CUSTOMER OBSESSEDWe strive to know our customers better than anyone else. We listen, anticipate, build trust and move with speed to deliver on their needs.
OWNERS AT HEARTWe treat every interaction as an opportunity to make an impact and deliver excellence.
CURIOUS AND EVER CHANGINGWe approach problems with curiosity and create solutions. We unlock potential to be bold, think big and inspire innovation.
HERE TO WINWe're committed to delivering results, both today and tomorrow. We win as a team by supporting and challenging one another to be better every day.
WE EXTEND OURSELVESWe treat each other with respect and kindness. We do the small things that make a big difference. We create a welcoming environment, helping people feel connected, valued and part of one community.
Come on! Join us!
