Systems Operations Manager

Wells Fargo • Tempe, AZ • 2h ago

About this role:

Wells Fargo is seeking a Systems Operations Manager to lead a team responsible for key technology infrastructure within the Platform Front Line organization . This role is accountable for ensuring rapid, consistent recovery from production incidents and maintaining strong operational discipline as a guardian of production stability , including oversight of change readiness and operational risk management.

In this role, you will:

Manage a Systems Operations team of analysts that monitor installed systems and infrastructure

Engage stakeholders and internal partners associated with the Systems Operations functional area

Identify and recommend opportunities within Systems Operations to increase system efficiency and lower human intervention time on technical tasks

Make decisions and resolve issues regarding operating systems, application software, and system management tools to meet business objectives

Interpret and develop policies and procedures, and understand compliance and risk management requirements for supported system area

Collaborate and consult with analysts, Information Technology personnel, or vendors

Manage mid to highly experienced analysts

Manage allocation of people and financial resources for Systems Operations

Mentor and guide talent development of direct reports and assist in hiring

Required Qualifications:

6+ years of experience in technology infrastructure operations, production support, or systems engineering, or equivalent demonstrated through work experience, training, military experience, or education

3+ years of leadership or management experience in a production operations environment

3+ years' experience in incident management, recovery execution, and operational leadership in high-availability environments

2+ years' experience of demonstrated ability to lead teams during high-severity incidents and drive rapid restoration of services

3+ years' experience with change management processes and risk/control frameworks

3+ years' experience of proven ability to improve operational performance, including stability, consistency, and control adherence

Desired Qualifications:

Experience managing large-scale infrastructure operations teams supporting enterprise platforms

Strong understanding of L2/L3 support models and escalation management

Experience driving operational excellence programs, including MTTR reduction and incident prevention

Familiarity with monitoring, observability, and automation tools

Experience supporting mission-critical environments in regulated industries

Proven ability to lead global teams (onshore/offshore) and drive consistent execution

Strong communication skills, with the ability to lead effectively during high-pressure situations

Job Expectations:

Lead a 24x7 operations team, including on-call and incident response coverage

Direct major incident management activities, ensuring timely resolution and clear executive communication

Enforce change discipline, including pre-implementation readiness reviews and post-change validation

Ensure compliance with enterprise operational, risk, and regulatory requirements

Maintain documentation and evidence required for audit and control validation

Partner across global teams to ensure consistent operational execution and coverage

Drive a culture of accountability, urgency, and continuous improvement

This position is not available for visa sponsorship

Posting End Date:

4 Jun 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-545704

Similar Jobs

Systems Operations Manager

Wells Fargo • Chandler, AZ • 2h ago

Management & Administrative

About this role: Wells Fargo is seeking a Systems Operations Manager to lead a team responsible for key technology infrastructure within the Platform Front Line organization . This role is accountable for ensuring rapid,...

2h ago

Go to Apply

Reservation Agent (PT) In Office

U-Haul • Phoenix, AZ • 11h ago

Management & Administrative

Location: 336 E Baseline Rd, Phoenix, Arizona 85042 United States of America U-Haul is looking for someone who enjoys being part of a team, provides outstanding customer service, is results-oriented and wants to work in...

11h ago

Go to Apply

Cyber Manager - ServiceNow

Deloitte • Tempe, AZ • 14h ago

Management & Administrative

Cyber Manager - ServiceNow Our Deloitte Cyber team understands the unique challenges and opportunities businesses face in cybersecurity. Join our team to deliver powerful solutions to help our clients navigate the ever-c...

14h ago

Go to Apply

Cyber Manager - ServiceNow

Deloitte • Gilbert, AZ • 14h ago

Management & Administrative

14h ago

Go to Apply

Customer Service Team Lead

Trane Technologies • Mesa, AZ • 14h ago

Management & Administrative

Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane...

14h ago

Go to Apply

ServiceNow - Moveworks Consulting Manager

Deloitte • Tempe, AZ • 14h ago

Management & Administrative

Our Human Capital practice is at the forefront of transforming the nature of work. As converging forces reshape industries, our team uniquely addresses the complexities of work, workforce, and workplace dynamics. We leve...

14h ago

Go to Apply

Customer Service Representative

Cognizant • Phoenix, AZ • 14h ago

Management & Administrative

Customer Service Representative Job Summary This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and...

14h ago

Go to Apply

Customer Success Associate

Wolters Kluwer • Phoenix, AZ • 16h ago

Management & Administrative

The Customer Success Associate ("CSA") - Account Manager is a member of the Account Services Department within CT's Business Licensing ("BL") Team. CSA is responsible for managing the relationship with the client by acti...

16h ago

Go to Apply

Sales Education Manager, Curriculum Strategy

Stryker • Phoenix, AZ • 16h ago

Management & Administrative

As the Sales Education Manager , Curriculum Strategy, you will partner with sales and marketing leaders to assess and analyze business needs, market strategy, and training opportunities in order to drive Mako growth. You...

16h ago

Go to Apply

Supply Chain Procurement Specialist I

CommonSpirit Health • Phoenix, AZ • 18h ago

Management & Administrative

Job Summary and Responsibilities The Procurement Specialist acts as a purchasing agent for the Common Spirit Health System, having authority to commit system funds by contract, procures a wide variety of supplies and equ...

18h ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)