Description
This role will be responsible for sitting at the front desk and greeting customers and guests as they come in. This person will also assist with general customer service emails and orders. Eventually this role could grow into a full time customer service role answering calls, emails and order entry.
-Sitting at the front desk of the corporate HQ.
-Greet visitors and answer phones.
-Assist customer service (run reports, follow up on orders, data entry in customer specific portals).
-Answer front desk phone.
-Help with various administrative duties.
-Act as a backup to the customer service department for inbound calls and order entry when they have influx of work or when team members are out on PTO.
-During down time and in between tasks, find additional tasks to do to stay busy. Being proactive with finding other tasks to do. (15-20% of the day)
Front Desk & Communication:
Answer and direct incoming phone calls in a courteous and professional manner
Greet and assist visitors and clients upon arrival
Manage front desk operations including mail, packages, and general inquiries
Customer Service Support:
Assist the Customer Service team with generating and updating customer reports
Enter shipment status and tracking information into customer portals accurately and promptly
Monitor and ensure the smooth operation of EDI (Electronic Data Interchange) transactions
Provide proactive order and shipment status updates to customers via email or phone
Follow up on customer orders that are on hold and work with relevant departments to resolve issues
Maintain clear and organized documentation of all customer interactions and transactions
Collaborate with warehouse, sales, and manufacturing teams to ensure timely delivery and order fulfillment
Skills
receptionist customer service, front desk, customer service, order entry, data entry, computer skills, inbound call, email
Top Skills Details
receptionist customer service,front desk,customer service,order entry
Additional Skills & Qualifications
Must Haves:
1+ year of front desk experience
1+ year of office customer service experience (preferred to have someone who is familiar with manufacturing)
HS Diploma required
Nice to Haves:
ERP software
Previous order entry and customer service experience
Data Entry
Soft Skills:
Detail oriented
Multi-Tasker
Must be okay with looking for work to stay busy
Professional verbal and written skills
Job Type & Location
This is a Contract to Hire position based out of Lake Zurich, IL.
Pay and Benefits
The pay range for this position is $20.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: - Medical, dental & vision - Critical Illness, Accident, and Hospital - 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available - Life Insurance (Voluntary Life & AD&D for the employee and dependents) - Short and long-term disability - Health Spending Account (HSA) - Transportation benefits - Employee Assistance Program - Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Lake Zurich,IL.
Application Deadline
This position is anticipated to close on May 29, 2026.
About TEKsystems
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.
