Sr. Coord, Customer Service

Smurfit Westrock • Nicholasville, KY • 7h ago

The Opportunity

In this role, you will coordinate and support all activities related to customer orders, production planning, material availability, and inventory management. You will serve as a key liaison between customers and the plant, ensuring accurate order entry, timely communication, and smooth execution of production schedules. You will also support quality processes, inventory control, and month\u2011end reporting while helping maintain excellent customer relationships.

How you will impact Smurfit WestRock

Confirm and enter new customer orders accurately and efficiently.

Enter releases and loads into the system to support production scheduling.

Maintain accurate customer pricing records.

Ensure all direct materials required for open jobs are identified, ordered, and available to meet production timelines.

Manage corrugate inventory by monitoring usage and placing timely orders to prevent shortages.

Coordinate approvals for samples, proofs, and color standards for new or transferred business.

Lead quality planning sessions for onboarding new or transfer accounts.

Collect outstanding balances on accounts receivable as needed.

Complete month\u2011end reporting responsibilities.

Log and manage customer complaints.

Enforce FIFO inventory rotation practices.

Answer phones and direct customer calls professionally.

Manage aged inventory and address overrun/zero\u2011value cartons produced within the month.

Cross\u2011train across all assigned customer accounts.

Communicate effectively with customers and all levels within the plant.

Support product safety and product quality initiatives, reporting concerns to Senior Management or the Quality Manager.

Perform other duties as assigned to support business needs.

What you need to succeed

Excellent written and verbal communication skills.

Strong negotiation and leadership abilities.

Ability to assess and resolve employee\u2011related issues using appropriate tools and approaches.

Proficiency in Microsoft Office applications.

Strong organizational, analytical, and project\u2011management skills.

High level of customer service orientation and professionalism.

What we offer:

Corporate culture based on integrity, respect, accountability and excellence

Comprehensive training with numerous learning and development opportunities

An attractive salary reflecting skills, competencies and potential

A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.

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