Customer Service Representative

Robert Half • Champaign, IL • 5h ago

Description

We are looking for a Customer Service Representative to join a growing team in Illinois in a Contract to Permanent position. This role centers on delivering responsive support, strengthening customer relationships, and helping internal teams provide a smooth order and service experience. The ideal candidate is organized, service-focused, and comfortable managing multiple priorities in a fast-paced environment while communicating clearly with customers and cross-functional partners.

Responsibilities:

Provide timely, thoughtful support to customers and internal partners by investigating questions, resolving concerns, and offering practical solutions.

Build positive working relationships with customers through clear, attentive communication and consistent follow-through across phone and email interactions.

Maintain accurate, well-documented records of customer conversations, service requests, and resolutions within the company database.

Process customer orders by reviewing incoming requests for completeness and entering details into the order management system with a high level of accuracy.

Coordinate with sales, operations, and finance teams to share updates, clarify needs, and keep customer activities moving forward efficiently.

Arrange outbound shipments and inbound returns through logistics systems while preparing required shipping documentation and related paperwork.

Review buyback information, confirm final results, and communicate applicable credits or totals to customers clearly and effectively.

Partner with accounts payable and accounts receivable teams to support timely customer payments and address outstanding account balances when needed.

Follow written and verbal procedures carefully while adapting to changing priorities and maintaining strong attention to detail.

Travel up to 10% as needed to support business and customer service needs.

The salary range for this position is $20 to $22/hr. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit Robert Half Benefits Website for more information. Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster

Requirements - Associate degree or comparable relevant experience required; bachelor's degree is preferred.

1-3 years of customer service experience, ideally within a manufacturing or industrial environment.

Strong verbal and written communication skills with the ability to adjust messaging for different audiences.

Demonstrated ability to build customer trust, manage relationships effectively, and deliver a high level of service.

Comfortable working in a fast-moving setting with shifting priorities and multiple deadlines.

Proficiency in Microsoft Word and Excel, along with experience using order entry, call center, or ERP platforms such as D365.

Experience handling inbound and outbound customer calls, order entry, and issue resolution in a structured service environment. TalentMatch®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

Similar Jobs

Account Manager

Mississippi Valley Regional Blood Center • Urbana, IL • 12h ago

Management & Administrative

Are you passionate about making a difference in our community? Join the ImpactLife team to help us Change the World. We are looking for committed individuals who demonstrate good character, use clear communication, and c...

12h ago

Go to Apply

Nexstar Media Group • Champaign, IL • 1w ago

Management & Administrative

The administrative assistant provides front-office support, coordinates scheduling and appointments, assists leadership, and ensures smooth day-to-day operations. When the primary administrative assistant is out, this ro...

1w ago

Go to Apply

Account Manager of Custodial Services (Managment)

WFF Facility Services • Urbana, IL • 2w ago

Management & Administrative

Account Manager of Custodial Services (Managment) Urbana, IL, United States of America $60,000.00 - $70,000.00 Back Apply Now Back Apply Now Overview HES is a premier national provider of facilities management services f...

2w ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)