Job Title: Customer Service Specialist (Bilingual French/English Preferred)
Location: Hybrid in Nashville, TN
Pay Rate: Up to $25/hr
Hours: Monday-Friday, 7 AM - 5 PM CST (Hybrid: In-office Tuesdays & Wednesdays)
Reports to: Customer Service Manager
Summary
As a Customer Service Specialist at Kelly, you will interact directly with customers to provide information about products and services, handle and resolve complaints, and deliver a professional experience in a fast-paced office environment. This role requires strong data entry, technical, and professional skills, as well as the ability to work independently and exercise sound judgment. Bilingual skills in Quebec French are highly desired, but non-French speaking candidates will also be considered.
Major Responsibilities
Serve as a key point of contact for customer inquiries via phone, email, and in person; accurately document and resolve requests regarding products, services, and billing.
Independently approve solutions to customer service or billing complaints by authorizing merchandise exchanges, refunds, and bill adjustments.
Act as an escalation point for issues requiring in-depth analysis or further investigation, and refer unresolved grievances to appropriate departments.
Review, monitor, and audit records related to customer interactions and transactions, ensuring accurate data entry and compliance with internal standards.
Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
Solicit sales of new or additional products and services to existing clients when appropriate.
Analyze credits and other financial transactions to ensure accountability and transparency.
Provide leadership and mentoring support to peers, including performance feedback and guidance on best practices.
Maintain professionalism and adhere to all company policies within a collaborative, professional office environment.
Required Qualifications
High School Diploma or GED.
2-3 years of customer service-related experience (not in a call center).
Excellent verbal and written communication skills, including attention to detail, customer service abilities, and interpersonal skills.
Strong ability to work independently and manage time effectively with minimal supervision.
Proven data entry experience and ability to accurately record customer/client information.
Proficiency in Microsoft Word, PowerPoint, and other standard office applications.
Professional demeanor and soft skills are essential.
Fluency reading and writing in Quebec French is a plus; bilingual candidates are strongly preferred.
Preferred Qualifications
Experience handling escalated issues and providing appropriate referrals.
Proven data analysis and credit review experience.
Leadership or mentoring experience within a professional setting.
Experience working in a highly detailed, compliance-focused environment.
Core Competencies
Technical Skills: Proficient in office technology, accurate data entry, and documentation.
Data Entry: Fast and error-free processing of customer transactions and communications.
Professional Skills: Strong communication, professional demeanor, reliability, and ability to mentor peers.
Additional Information
This is not a call center role; it is a professional, office-based position.
Professional appearance and conduct are required at all times.
Bilingual fluency in Quebec French is a significant plus but not required for all candidates.
If you are dedicated to delivering top-tier customer service and thrive in a professional, growth-oriented office, apply now to be part of the Kelly team!
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice (https://www.kellyservices.com/hubfs/myKelly/Resources/Employment_Policies/Recruitment-Artificial-Intelligence-Notice.pdf?hsLang=en) .
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.
