Customer Service Representative

Cognizant • Des Moines, IA • 5h ago

Job Summary

This is a sales support position responsible for providing direct support to all sales colleagues and customers. As a Customer Service Representative, the goal is to assist and help resolve all customer needs as quickly and accurately as possible. This colleague plays a vital role in supporting customer needs and fostering strong relationships with clients. This position involves assisting customers with inquiries, resolving concerns, and providing tailored product or service recommendations specific to the specialty sales sector.

Responsibilities

As the first point of contact, the Customer Service Representative is responsible for delivering exceptional service while maintaining professionalism and ensuring client satisfaction. This role requires effective communication, problem-solving abilities, and a keen understanding of customer needs. The representative collaborates closely with sales teams, departments, and distribution partners to coordinate processes and maximize sales opportunities.

Handles simple requests and administrative job duties of the department such as key pick-up requests, transportation and routing regarding delivery questions, processes will-call orders, provide customers with invoice copies, processes credit requests, maintains call list, order edit reports and supports new customer onboarding.

Answers general incoming phone calls, answer concerns and needs by communicating regularly with all customers, interdepartmental staff and sales colleagues.

Develops a comprehensive understanding of the organization's products and services and utilizes this knowledge to support customer needs.

Participates in ongoing training and development opportunities to build customer service skills and enhance performance.

Embraces training and development opportunities to build skills and enhance performance.

Stays adaptable in a dynamic, customer-focused environment to meet changing demands.

Performs other duties as directed by management.

Qualifications

Education - High school diploma or equivalent.

Experience- 1 year prior outside foodservice sales coordination or customer support experience

Preferred: Previous call center experience

Skills :

Strong verbal and written communication skills and the ability to present information clearly and professionally.

Able to work in a fast pace environment

Problem solving proficiency: Resourcefulness in finding solutions and managing challenges

Attention to detail and ability to manage multiple tasks simultaneously.

Resilience in handling changing priorities or unexpected situations

Ability to sit and work at a PC for extended periods

Basic computer skills, including proficiency in common office applications.

Proactive in contributing to personal growth and organizational success.

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future.

Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Go to Apply

Consulting Manager, Oracle OCM

Cognizant • Des Moines, IA • 1d ago

Management & Administrative

About Cognizant Consulting Cognizant Consulting is more than Cognizant's consulting practice-we're a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending our deep industry an...

1d ago

Go to Apply

Senior Solution & Customer Marketing Manager

Rocket Software • Des Moines, IA • 1d ago

Management & Administrative

It's fun to work in a company where people truly BELIEVE in what they're doing! Job Description Summary: We're looking for a Senior Solution & Customer Marketing Manager to drive transformational growth within Rocket...

1d ago

Go to Apply

Senior Manager, Platform Software Engineering

Oracle • Des Moines, IA • 2d ago

Management & Administrative

Job Description Oracle is building the cloud foundation for Oracle's SaaS businesses. The Oracle SaaS Spectra Platform (Spectra Platform) is a large-scale, multi-tenant platform, native to Oracle Cloud Infrastructure (OC...

2d ago

Go to Apply

Consulting Manager, Automotive (AI Platform Engineer)

Cognizant • Des Moines, IA • 2d ago

Management & Administrative

The Role Our Consulting group is looking for an AI Engineer to join our Automotive Consulting team. The ideal candidate will have a strong background project management, with a passion for driving strategic objectives. a...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)