Customer Service Representative

Blue Ridge Bank • Luray, VA • 1d ago

Customer Service Rep

Description

::: {automation-id="job-description"} Company Summary

Blue Ridge Bank is extremely proud of its more than a century of customer-based service and looks forward to serving its current and new customers for many years to come, with the attention and service that only a locally owned independent community bank can provide.

At Blue Ridge Bank our purpose is to be a trusted partner OF CHOICE in helping our customers achieve their financial goals and that includes you as well! Our Core values of teamwork, integrity, respect, open communication and honoring our commitments to each other, serve as our compass, driving us forward with purpose. These values guide our actions and shape our culture to deliver on our purpose. They influence our decision-making and define how we interact with one another and our customers.

Position Purpose:This position is the first level response for answering customer questions about basic banking services, such as account balances, interest rates, fees, reviewing suspicious activity, reversing transactions and reissuing compromised debit and credit cards. This position is responsible for assisting customers with account research, problem solving, and online banking access.

Responsibilities:

Respond to customer inquiries via telephone, email, web chat, or digital channels on banking products, services, and rates while providing friendly, accurate, and speedy service.

Resolve customer issues timely and thoroughly, seeking to exceed customer expectation on every interaction. Minimize customer transfers and hold times.

Respond to online banking, mobile banking, and bill payment inquiries; troubleshoot connectivity issues for online banking and bill payment; resolve User ID and password access issues; resolve bill payment issues within service level agreement standards.

Prepare and process requests for withdrawals, transfers, duplicate statements, stop payments, service charge refunds, change of address, deposit research, debit card orders, cancel and reactivation of debit cards, and other transaction requests.

Maintain required performance standards in quality, occupancy, attendance, and adherence.

Ensure the security of customer information and assist with minimizing bank losses by performing customer verification on each interaction.

Accurately track the call reason for training, forecasting, and trending purposes.

Manage and utilize time efficiently to ensure service quality, customer satisfaction, and the achievement of key performance indicator goals for the Contact Center.

Look for opportunities to introduce products and services that match customers needs.

Answer internal and external customer telephone inquiries by using proper telephone guideline, account verification techniques, utilizing multiple banking systems to access customer account information and following through to a satisfactory resolution on inquiries, requests, or complaints promptly.

Maintain knowledge on banking products and complies with regulations that include but are not limited to overdraft protection, Regulation E, Regulation D, Bank Secrecy Act (BSA), Regulation CC, Privacy Gramm-Leach-Bliley Act (GLBA), and Non-Public Personal Information (NPPI), Right to Financial Privacy Act (RFPA), identity theft, red flags, Unfair Deceptive or Abusive Acts or Practices (UDAAP), financial elder abuse and OFAC.

Assist clients with the completion of debit card disputes, ACH disputes, or check fraud affidavits.

Assist in the completion of new account or loan applications.

Other duties as assigned.

Create value for the bank and its employees.

Be a good teammate.

Live our core values.

:::

Requirements

::: {automation-id="job-requirements"} Education and Certifications:

High School Diploma.

Skills:

Strong computer skills relevant to Microsoft Office Suites (e.g., Word, Excel, Outlook, etc.).

Organizational skills and attention to detail.

Strong decision-making/problem resolution skills.

Demonstrate strong analytical and math skills, organizational skills, and customer service skills.

Effective verbal and written skills to effectively communicate in the English language required.

Abilities:

Ability to address complex commercial problem credits.

Ability to learn bank programmed software.

Ability to build and maintain relationships with accounts while providing exceptional customer service.

Ability to work all branch hours, remote or in office, including weekend and evenings.

Ability to work within a team environment.

Ability to read and comprehend simple instructions, short correspondence, and memos.

Ability to read and interpret documents such as procedure manuals, general business correspondence, and/or journals, or government regulations.

Ability to deal directly with the public, on the phone or face to face, following the Banks Customer Service Standards.

Preferred Qualifications:

Previous Call Center experience.

Previous banking experience.

:::

Similar Jobs

Customer Service Associate

Walgreens • Strasburg, VA • 18h ago

Management & Administrative

Job Description: Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Custome...

18h ago

Go to Apply

Part Sales Manager - Full Time

AutoZone, Inc. • Front Royal, VA • 20h ago

Management & Administrative

Job Description AutoZone's Store Management team drives store performance, fosters a productive team, and ensures exceptional customer service. Managers and MITs play a key leadership role, expected to Live The Pledge an...

20h ago

Go to Apply

Entry Level Security Officer - 2nd Shift

Securitas Security Services USA, Inc. • Elkton, VA • 4d ago

Management & Administrative

Entry Level Security Officer - 2nd Shift Wage: $20.00/ hour Full and Part Time Shifts Available We help make your world a safer place. Are you interested in being part of our Security Team? Apply quickly and efficiently...

4d ago

Go to Apply

2nd Shift Inventory Control Associate

Family Dollar • Front Royal, VA • 2w ago

Management & Administrative

2nd Shift: Monday through Friday 4pm to 2:30am Pay: $19/hr PLUS .75 cent shift premium Performs data maintenance with the Inventory Control Center Department to support accurate inventory results. Works closely with mana...

2w ago

Go to Apply

Customer Service Associate

Walgreens • Woodstock, VA • 2w ago

Management & Administrative

2w ago

Go to Apply

Office Assistant - Bi-lingual Preferred

Jackson Furniture Ind. • Front Royal, VA • 4w ago

Management & Administrative

Administrative Assistant This position will support the Human Resources Department by performing various HR-related tasks, onboarding of new employees, and other HR-related duties as assigned. Bi-lingual Preferred - the...

4w ago

Go to Apply

Asset Protection Customer Host

Walmart • Timberville, VA • 4w ago

Management & Administrative

Hourly Wage: $14 - $27 per/hour *The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Addition...

4w ago

Go to Apply

Wireless Retail Sales Associate - W5105

OSL Retail Services • Front Royal, VA • 20h ago

Retail & Hospitality

Overview Ready to unlock unlimited earning potential?You will have unlimited earning potential with $15/hour base pay and uncapped commission! Employees earn $17/hour just hitting minimum expectations and top performers...

20h ago

Go to Apply

(USA) Digital Coach

Walmart • Front Royal, VA • 2d ago

Position Summary... What you'll do... and recruiting and developing qualified associates to meet staffing needs and achieve company growth potential Coordinates completes and oversees jobrelated activities and assignment...

2d ago

Go to Apply

(USA) Stocking 2 Coach, Non-Complex

Walmart • Front Royal, VA • 2d ago

Position Summary... What you'll do... Leads and develops teams effectively by teaching training and actively listening to associates touring stores and providing feedback TourtoTeach communicating and collaborating with...

2d ago

Go to Apply

Subscribe to get new jobs sent directly to you
(no charge, cancel anytime)