DEDICATED TO STRENGTHENING THE HEALTH, SAFETY, AND INDEPENDENCE OF IDAHOANS
THIS ANNOUNCEMENT WILL BE OPEN UNTIL FILLED. APPLICANTS ARE ENCOURAGED TO APPLY AS SOON AS POSSIBLE TO BE CONSIDERED.
The Department of Health and Welfare, Division of Medicaid, Bureau of Long-Term Care (BLTC) is hiring an Administrative Assistant 2 position. Office location options are in the Downtown Boise, Boise-Westgate, Burley, Coeur D'Alene, Caldwell, Pocatello, Idaho Falls and Lewiston field offices.
The Administrative Assistant 2 provides essential administrative, operational, and communication support to the Medicaid-BLTC team. This position plays a key role in ensuring that Bureau functions run efficiently by managing recurring workflow tasks, supporting program staff, and coordinating essential communication channels. The role contributes directly to the accuracy, timeliness, and quality of Medicaid home and community based services (HCBS) operations by maintaining organized processes, supporting data and reporting needs, and serving as a dependable point of contact for internal teams, external partners, and the public.
If you are reliable, have strong organization and task-management skills, and demonstrate clear and professional communication abilities we encourage you to apply to join our team!
This position may be eligible for limited telework after successful completion of probation and necessary training. Approval to telecommute is not guaranteed and subject to termination at any time.
BENEFITS:
BEST RETIREMENT AVAILABLE IN THE NATION
The State of Idaho offers a robust total compensation and benefits package, including but not limited to:
We have one of the Nation's best state retirement systems (https://www.persi.idaho.gov/members-1/) (PERSI) that offers a lifetime benefit at retirement.
11 paid holidays
Paid sick and vacation that begins accruing on your first day of employment; can be used immediately after accruing (no waiting time)
Paid parental leave (https://dhr.idaho.gov/information-for-state-employees/)
Medical, vision, and dental insurance benefits that become effective first of the month following your hire date. All contributions can be pre-tax (full-time/30+ hours per week)
2 voluntary supplemental retirement plans including both pre-tax and Roth options
Deferred compensation plan
Life insurance for self, spouse, and children
Short and long-term disability insurance
Flexible Spending Accounts (FSA)
Wide variety of training opportunities
Some positions offer flexible hours and/or telecommuting
Additional perks and discounts (https://www.regence.com/producer/tools-for-members/advantages-discounts) available through medical provider
Public Service Loan Forgiveness (PSLF) Eligibility (https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service)
Employee assistance program
Additional information related to benefits and/or State programs can be found here: https://dhr.idaho.gov/StateEmployees/Benefits.html.*
EXAMPLE OF DUTIES:
Manage weekly, recurring operational tasks as part of the Support Services Team.
Coordinate processor-related functions, including mailings and case reassignments.
Provide hiring and interview coordination support, including scheduling, communication, and onboarding logistics.
Support BLTC Hunt Group operations and monitor and respond to digital communications including BLTC complaints, shared email inboxes, and voicemail management.
Coordinate meetings, prepare agendas, and capture/maintain meeting minutes.
Maintain and update the BLTC staff directory.
Prepare and process invoices and track Nurse Reviewer travel logs.
Oversee security access requests, onboarding coordination, and related administrative controls.
MINIMUM QUALIFICATIONS:
You must possess all the minimum qualifications below to pass the exam for this position. Please make sure your resume or work history supports your meeting the minimum qualifications for this position. Failure to do this may disqualify you from being considered for this position. It is highly recommended to attach a one-page cover letter to your application to demonstrate how you meet the requirements below.
Good knowledge of office support functions including word processing, filing, composing a variety of business documents and reception. Typically gained by at least one year of work experience performing complex secretarial, office administration, & public relations assignments such as coordinating administrative office functions, committees, special projects, & highly sensitive, confidential, and/or political issues; applying extensive knowledge of departmental programs & objectives; independently researching, compiling, & organizing materials for executives/manager's use in problem resolution. Preparing reports, handling complaints or resolving problems; composing correspondence for executive/manager on own initiative using word processing.
Good knowledge of researching, compiling, and summarizing data for reports. Typically requires at least one year of work experience that required that I independently research, compile, develop and summarize material/data for reports on a frequent basis.
Experience Interpreting, applying and explaining complex information such as regulations, policies or services. Typically gained by at least one year of work experience interpreting and explaining complex information such as policies, procedures, regulations, or laws. This experience included explaining discrepancies or having to explain to others how the information applied to their specific situations. Decision making was controlled by established guidelines and my work was reviewed regularly by a supervisor.
Experience coordinating activities requiring complex arrangements. Typically gained by at least one year of work experience coordinating complex arrangements for at least one major activity which included two or more responsibilities such as: travel, registration, accommodation negotiations, coordinating volunteers, audiovisual support, coordinating/selecting speakers, planning meals, designing forms, publicity, and entertainment.
Experience independently solving problems/performing liaison activities in a work setting. Typically gained by at least one year of work experience in a setting that requires problem solving and conflict resolution with dissatisfied individuals. This experience also required that I be involved in the decision-making process concerning solutions for these dissatisfied individuals.
Learn About a Career with DHW (https://healthandwelfare.idaho.gov/about-dhw/dhw-careers)
If you have questions, please contact us at:
Email is the quickest way to get an answer to your questions.
(answered Monday through Friday during business hours MST)
EMAIL: dhwjobs@dhw.idaho.gov PHONE: (208) 334-0681
EEO/ADA/Veteran:
The State of Idaho is committed to providing equal employment opportunities and prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, or any other status protected under applicable federal, state, or local laws.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact (208) 334-2263 (TTY/TTD: 711), or email ada.coordinator@dhr.idaho.gov.
Preference may be given to veterans who qualify under state and federal laws and regulations.
