Job Status and Requirements:
This is local hire. Non-exempt hourly position with $12.00 per hour.
Must be able to work on Guam, USA without restrictions:?
US Citizens or US Permanent Residents
Residents of Federated States of Micronesia (FSM)
This position is not eligible for:?
Relocation Package
to be US Work Visa Sponsor
Education - High School Diploma is required
Service years - At least 2 year of continuous experience in Administration Assistant position. Experience in supervising Food & Beverage operations at a full-service hotel preferred.
Knowledge and skills
Communication skills are utilized a significant amount of time when interacting with guests and employees.
Problem solving, reasoning, analytical, motivating, and training abilities are often used when assessing food service delivery and coordinating functions.
Basic math skills, reading, and writing are used when completing paperwork, sales reconciliations, and other reports.
Must be able to obtain a government-issued Food Handler's Certification.
Must be able to work nights, weekends, holidays, and during inclement weather.
Excellent interpersonal skills to build relationships internally and externally.
Language - Fluent in English (speaking, listening, reading and writing)
What's the job?
Assist F&B management in preparing all event/catering documentation and coordinates with Sales, property departments and customer to ensure consistent, best possible quality service throughout pre-event, during-event and post-event phases of all events. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. Assist F&B management in daily operation duties such as hiring, training, scheduling, evaluating, counselling, disciplining, and motivating coaching colleagues. Assist F&B Management in monitoring service and office supplies inventory and ensure adequate supplies are available. Monitor equipment for proper use and maintenance. Address customer requests and complaints. Address and report any workplace hazards or injuries/illnesses. Perform other reasonable job duties as requested by F&B Management.
Your-day-to-day
People
Develop and maintain positive working relationship with others, support team to reach common goals
Inspect grooming and attire of staff and rectify any deficiencies.
Advice managers on daily staffing recommendations and make schedules if necessary.
Communicate management goals and ensure compliance of policies and procedures.
Assist management in hiring, training, scheduling, evaluating, counselling, disciplining, motivating and couching team members.
Complete safety training and certifications.
Financial
Complete opening and closing procedures and duties including setting up necessary supplies and tools, cleaning all equipment and areas.
Complete scheduled inventories and stock and requisition necessary supplies.
Monitor and ensure proper use of food service supplies.
Ensure adherence to quality expectations and standards. Identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety and cost savings.
Visually inspect all operational equipment, tools and machines and report any irregularities or defects.
Guest Experience
Provide warm welcome and acknowledge all guests and anticipate and address guests' needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Ensure to speak with others using clear and professional language.
Interact with guests to obtain feedback on product quality and service levels.
Enhance guest experience by responding timely to guest requests.
Respond timely and appropriately to guest request and complaints.
Make appropriate service recovery gestures in accordance with established guidelines.
Responsible Business
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, highest possible quality service throughout pre-event, during-event and post-event phases.
Recognize opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
Coordinate and communicate event details both verbally and in writing to the customer and property operations.
Oversee guest's experiences from file turnover through the post event phase until turnover back to sales.
Follow up with guest post-event.
Assist F&B management in conducting formal pre- and post-event meetings as required to review / communicate group needs and feedback.
Assist F&B management in facilitating various meetings as he/she perceives necessary.
Assist in the sales process and revenue forecasting for guest groups
Consult with managers to identify and realize optimal service delivery standards.
Ensure compliance of procurement and disposal rules and regulations.
Complete work orders for maintenance and repairs as needed.
Inspect storage areas for organization, use of FIFO (First In, First Out) and cleanliness.
What we offer
In return we'll provide you a competitive financial and benefits package which may include Health (medical, dental & vision) insurance, a 401k plan with company match, Paid Time Off and Employee Discount. A chance to become part of the global IHG family - opening a door to endless career opportunities. We're passionate about growing our talent. We'll provide the training & development you need to succeed & progress into your next role.
Join us and you'll become part of the global IHG family - Our colleagues share some winning characteristics: we work better together, we trust and support each other, we aim higher by looking for better ways to do things, we do the right thing, and we welcome different perspectives.
IHG is an equal opportunity employer: Minorities/ Females/ Disabled/ Veterans
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.
