Retail Operations Manager (North Indiana Market)

Regions Bank • Fishers, IN • 3h ago

Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed, then we are your employer of choice.

Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions' Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system.

Job Description:

At Regions, the Retail Operations Manager (ROM) performs an independent quality assurance role in support of risk and operational controls in an average of 25+ branches. ROMs assess risk knowledge and performance via the branch visit process and partner with central groups to provide oversight, support, coaching, and training for the geographies.

Primary Responsibilities

Assists branches with complex operational and service issues

Reviews branch processes and procedures

Inspects branches via the branch visit process to check for compliance with control, risk, and security procedures

Coaches and provides guidance to branch associates to address any operational knowledge gaps

Serves as liaison to central support units and business group partners

Works with the Branch Resolution Team, when needed, to ensure timely responses to complaints

Delivers Branch Manager risk management onboarding and training

Meets monthly with Consumer Banking Managers to discuss Branch Risk and Control Assessment findings and issues

Often meets less clearly defined demands and may influence junior colleagues

May act as a mentor junior staff

This position is exempt from timekeeping requirements under the Fair Labor Standards Act and is not eligible for overtime pay.

Requirements

High School Diploma or GED

Two (2) years of experience in managing a team

Five (5) years of branch operational experience

Ability to travel frequently

Skills and Competencies

Good organizational and time management skills

Good Problem-solving skills capabilities

Good verbal and written communication skills

Knowledgeable of branch processes, policies, and procedures

Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.)

Strong work ethic and self-motivation

Additional Job Description

The Retail Operations Manager position goes beyond reviewing, inspecting operational work in branches, and reacting to issues as they arise. The position will require identifying operational and systematic risks early, investing in strong leaders who can operate independently to create operational excellence, and putting solutions in place so problems do not reoccur. Success in this role is about building a branch network that understands how to solve issues and performs at the highest standards of operational soundness consistently.

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience.

Position Type

Full time

Compensation Details

Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job.

The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position.

Job Range Target:

Minimum:

$70,527.05 USD

Median:

$93,540.00 USD

Incentive Pay Plans:

This job is not incentive eligible.

Benefits Information

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates. (https://www.regions.com/about-regions/benefits/benefits-eligibility) Listed below is a synopsis of the benefits offered by Regions for informational purposes, which is not intended to be a complete summary of plan terms and conditions.

Paid Vacation/Sick Time

401K with Company Match

Medical, Dental and Vision Benefits

Disability Benefits

Health Savings Account

Flexible Spending Account

Life Insurance

Parental Leave

Employee Assistance Program

Associate Volunteer Program

Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please click or copy the link below to your browser.

https://www.regions.com/about-regions/welcome-portal/benefits

Location Details

I69 and 96th Street

Location:

Fishers, Indiana

Equal Opportunity Employer/including Disabled/Veterans

Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher-volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company.

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