Req ID: 373316
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a ServiceNow Consultant to join our team in Ottawwa, Ontario (CA-ON), Canada (CA).
Job Description: Senior ServiceNow Consultant / Developer
Position Title - Senior ServiceNow Consultant / Developer
Location - Ontario, Canada (Hybrid/Remote)
Job Summary
We are seeking a highly skilled and experienced Senior ServiceNow Consultant / Developer with over 8-10 years of expertise in ServiceNow platform development, administration, automation, and enterprise integrations. The ideal candidate will lead the architecture, design, implementation, and optimization of scalable ServiceNow solutions aligned with business and IT objectives.
This role requires deep technical knowledge of ITSM, ITOM, CMDB/CSDM, workflow automation, integrations, and platform governance. The successful candidate will collaborate with cross-functional teams, mentor junior developers, and drive digital transformation initiatives across enterprise environments.
Key Responsibilities
ServiceNow Architecture & Development
Lead ServiceNow architecture, solution design, and technical delivery initiatives.
Develop scalable and maintainable ServiceNow applications using:
Flow Designer
Workflows
Business Rules
Script Includes
Client Scripts
UI Policies
Service Portal Widgets
Design and implement custom scoped applications and enterprise workflows.
Establish platform standards, governance, and development best practices.
ITSM / ITOM Implementation
Implement and enhance ITSM modules including:
Incident Management
Problem Management
Change Management
Request Management
Asset Management
Support ITOM initiatives including Discovery, CMDB, and infrastructure visibility.
Design robust CMDB structures, CI relationships, and governance frameworks aligned with CSDM standards.
Integration & Automation
Develop and maintain REST/SOAP integrations between ServiceNow and third-party enterprise systems.
Configure and manage MID Server integrations.
Automate business processes using IntegrationHub, Orchestration, and ETL solutions.
Integrate ServiceNow with platforms such as SAP, Azure, Workday, SailPoint, SCCM, Salesforce, Intune, and MobileIron.
Data Management & Platform Operations
Manage large-scale data migrations and transformation activities.
Maintain data integrity and synchronization across systems.
Monitor platform health, performance, and usage compliance.
Troubleshoot complex technical, automation, and integration issues.
Leadership & Collaboration
Provide technical leadership and mentorship to development teams.
Collaborate with business stakeholders to gather requirements and define solutions.
Participate in strategic planning and continuous improvement initiatives.
Produce technical documentation, architecture diagrams, and implementation guides.
Required Qualifications
Education
Bachelor's degree in Computer Science, Information Technology, or related field.
Master's degree or postgraduate qualification preferred.
Experience
8+ years of hands-on ServiceNow development and administration experience.
5+ years of strong experience implementing enterprise ITSM and ITOM solutions.
5+ years of proven expertise in CMDB architecture and CSDM alignment.
Experience working in enterprise-scale environments.
Technical Skills
ServiceNow Platform Development
JavaScript (ES6+)
Glide APIs & Server-side scripting
Service Portal Development
REST/SOAP APIs
IntegrationHub ETL
SQL & Relational Databases
HTML5, XML, CSS3
Python scripting (preferred)
Certifications
Preferred certifications include:
ServiceNow Certified System Administrator (CSA)
Certified Application Developer (CAD)
ITSM Implementation Specialist
Discovery Implementation Specialist
CMDB/CSDM Implementation Specialist
ITSM Professional Suite Certification
Certified Technical Architect (CTA) - in progress or completed
Preferred Qualifications
Experience designing enterprise workflow automation solutions.
Knowledge of ITIL and ITBM frameworks.
Experience with cloud and identity platforms.
Strong analytical and troubleshooting skills.
Experience leading large-scale digital transformation projects.
Soft Skills
Excellent communication and stakeholder management
Strong analytical and problem-solving abilities
Attention to detail
Collaborative teamwork
Adaptive leadership and mentoring capabilities
Key Projects & Exposure
SAP Integration automation
CMDB ETL and CI standardization initiatives
Fleet management / Pool Car applications
Electronic document management systems
Enterprise workflow automation programs
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us .
NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) .
