Intermediate Physician Office Liaison

AdventHealth • Burleson, TX • 2h ago

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance

Paid Time Off from Day One

403-B Retirement Plan

4 Weeks 100% Paid Parental Leave

Career Development

Whole Person Well-being Resources

Mental Health Resources and Support

Pet Benefits

Schedule:

Full time

Shift:

Day (United States of America)

Address:

11801 SOUTH FWY

City:

BURLESON

State:

Texas

Postal Code:

76028

Job Description:

Performs in-depth research and conducts root cause analysis for IT issues, collaborating with cross-functional teams for resolution. Validates accurate results routing setup to ensure accurate report delivery and avoid service interruptions. Provides go-live support and post-go-live optimization, ready to work evenings, nights, and weekends. Engages with pilot programs and projects in collaboration with AIT and facilities. Inputs clear, detailed, and concise documentation in the computerized tracking system. Processes security access requests for physician office staff and third-party vendors, instructing customers on computer security compliance guidelines. Plans and conducts initial training and re-trainings for customers on web-based applications and EMR personalization. Develops, implements, maintains, and optimizes health information technology training materials for provider office staff. Performs other duties as assigned. Provides technical expertise to assess, evaluate, diagnose, troubleshoot, and resolve technical incidents and requests. Conducts proactive weekly, monthly, and quarterly office visits in assigned geographical regions. Assists providers and extenders with EMR personalization, including sharing physician lists. Utilizes remote control tools to analyze and solve issues.

Knowledge, Skills, and Abilities:

Knowledge of computer hardware and software [Required]

Advanced knowledge of Provider and office staff workflow (CPOE and documentation) with conceptual and practical understanding of various training techniques for users with various learning styles [Required]

Industry experience with electronic medical records [Required]

Competent conflict management skills [Required]

Communication skills both written and oral, are professional and follow defined escalation process [Required]

Is accountable for realization of goals and defined metrics [Required]

Methodically analyzes technical problems by defining the challenges, identifies alternatives, and making timely decisions [Required]

Understands own strengths and development needs, learns from experience, and owns personal and professional development [Required]

Creates an environment that is positive, service oriented and that values individual perspectives while driving towards common goals; assists teammates, leadership and Providers to achieve outcomes [Required]

Basic competency in Microsoft Office Applications [Required]

Education:

Associate [Required]

Bachelor's [Preferred]

Field of Study:

N/A

Work Experience:

2+ years of experience evaluating and analyzing emr features and functionality for problem resolution [Preferred]

Experience in troubleshooting hardware and software issues to resolution [Required]

Additional Information:

N/A

Licenses and Certifications:

Driver's License (DL) [Required]

Physical Requirements: (Please click the link below to view work requirements)

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$51,308.00 - $95,425.00

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Category: IT Application Management

Organization: AdventHealth Information Technology

Schedule: Full time

Shift: Day

Req ID: 152175821

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