Overview
Under general direction, the Regional IT Engineer works as a member of the Regional Information Technology team. Performs day-to-day problem analysis and troubleshooting, acting as 3rd tier support for other IT team members. Works independently on tasks and projects, completing them within the defined timeline. Manages and monitors IT systems to ensures availability and security of the production IT environment. Creates and maintains system documentation and knowledge base articles. Communicates with team members and customers, keeping them appraised and setting expectations.
Qualifications
Education: Experience In Lieu of Education
Bachelor's Degree: Related Field,
Work Experience: Information technology
Windows Desktop and Laptop environments
Endpoint imaging, deployment, and lifecycle management systems
Network connectivity
VPN and remote access technologies
VOIP Telephone system
End-user phone provisioning and support
Microsoft 365 / Office Suite
Active Directory
Endpoint management tools
Asset tracking systems
Inventory databases
Responsibilities
Performs rapid day-to-day problem analysis and problem resolution following standard working practices and policies. Works on complex problems where analysis of situation requires an in-depth understanding of both technical and non-technical factors. Works independently on selected tasks and projects as assigned, completing them accurately and within the defined time line. Implements new and upgrades existing IT systems in accordance with existing IT working practices and standards. Works with other IT teams and individuals to coordinate system installations, upgrades, and maintenance. Manages IT system management and monitoring tools to ensure IT system availability and uptime. Identifies opportunities and provides recommendations for process or system improvement. Creates and maintains system documentation and knowledge base articles. Provides 3rd tier project and technical support for other Regional IT Team members .Manages tickets and requests within IT Service Management tools. Participates in after hours on-call support rotation. Deal with a rapid, fast-paced, and constantly changing environment. Continuously assess and re-prioritize daily tasks based impact and urgency. Work extended hours with minimal notification. Work hours outside standard business hours. (Monday-Friday, 8am to 5pm.)
About Us
Find it here.
Discover the job, the career, the purpose you were meant for. At Carle Health, we're committed to fostering a workplace where every team member feels valued, respected and empowered, where passion and purpose come together to positively impact the lives of our patients and our communities. Find it all at Carle Health.
Our nearly 17,000 team members and providers work together to support patient care across central and southeastern Illinois. We've grown to include eight, award-winning hospitals and a multispecialty provider group with more than 1,500 doctors and advanced practice providers. We're developing the next generation of providers and healthcare professionals through Carle Illinois College of Medicine, the world's first engineering-based medical school, and Methodist College. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet® designations, the nation's highest honor for nursing care. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: human.resources@carle.com.
Compensation and Benefits
The compensation range for this position is $32.48per hour - $55.87per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate's experience, qualifications, location, training, licenses, shifts worked and compensation model.
Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.
