Customer Service Representative

WorkSource Oregon • Redmond, OR • 1d ago

We are looking for an experienced Customer Service Representative to
join our Customer Service team. \$19.85/Hourly starting wage. The ideal
candidate will be skilled in professionally fielding customer
service-related calls, multi-tasking across multiple platforms and have
a passion for serving our local community. This position will be based
at our Redmond Operations center. This is a great opportunity for
someone who wants to work with a small, dedicated team and in an
environment with steady, reasonable and consistent work hours. Come join
the our team and work for a growing organization connecting our Central
Oregon community! Position based at Redmond Operations Center
QUALIFICATIONS: -High school diploma or equivalent plus three (3)
year\'s work experience in a related field, or the equivalent
combination of education and experience in a related field may be
substituted. Previous call center and/or customer service experience is
highly considered. -Valid drivers license and access to private vehicle
or equivalent means of transportation -Proficiency with Microsoft Word
and Excel -Must have the ability to work as part of a team -Ability to
deal with a wide range of personalities, temperaments, and ability
levels while maintaining a courteous and professional demeanor at all
times -This position requires regular attendance with minimal unplanned
leave -Criminal Background and driving background check -Must maintain
client and agency confidentiality -Ability to manage time effectively
and efficiently -Must have the ability to communicate and interact
positively -Effective use of oral and written communication skill
-Ability to speak and write in Spanish will be given special
consideration -HIPAA Certification (provided by employer) SUMMARY OF
RESPONSIBILITIES: -Receive calls, identify and obtain information
necessary to determine transportation needs; -Provide appropriate
information on transportation options and set up rides as appropriate;
-Process ride requests and information from clients, and/or client
representatives via telephone, email or fax; -Determine appropriate ride
@type, pertinent information needed; correct billing for the ride; and
other necessary information for each call received to be properly
processed -Enter all required information into the CET computer system
for the local Dial-A-Ride clients, reviewing client eligibility and
confirming client information and setting up rides for clients -Assists
in quality assurance monitoring and correction -Review future rides for
error reduction -Receives comments, complaints, and other information
related to the services provided by and coordinated through employer
programs BENEFITS: -Life Insurance for employee and dependents
-Accidental Death and Dismemberment Insurance -Long-term Disability
Insurance -Employee Assistance Program -Retirement Program through
Oregon PERS -Vacation leave - 8 hours per month for full-time employees
-Sick leave - 8 hours per month for full-time employees -Holidays - 9
paid holidays

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