Working Title: ServiceNow Product Manager
Job Class: MNIT Division Manager 1
Agency: Minnesota IT Services
Job ID : 94336
Location : St. Paul
Telework Eligible : Yes #LI-Hybrid
Full/Part Time : Full-Time
Regular/Temporary : Unlimited
Who May Apply : Open to all qualified job seekers
Date Posted : 05/20/2026
Closing Date : 06/09/2026
Hiring Agency/Seniority Unit : Minnesota IT Services
Division/Unit : Enterprise Service Delivery
Work Shift/Work Hours : Day Shift
Days of Work : Monday - Friday
Travel Required : No
Salary Range: $56.36 - $80.80 / hourly; $117,679 - $168,710 / annually
Classified Status : Classified
Bargaining Unit/Union : 220 - Manager/Unrep
FLSA Status : Exempt - Executive
Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : Yes
The work you'll do is more than just a job.
At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.
Join the 2,800+ professionals of Minnesota IT Services (https://mn.gov/mnit/about-mnit/careers/) (MNIT) who connect Minnesotans to services that will improve their lives. This position will be part of the Enterprise Services Delivery team, which delivers a full suite of IT Infrastructure & Operations services to state agencies, boards, councils, and commissions, and many central services to local government partners.
Minnesota IT Services (MNIT) is seeking a strategic and collaborative leader to serve as the ServiceNow Product Manager. In this role, you will provide enterprise leadership and product ownership for the State's ServiceNow platform as a statewide digital service experience and workflow product.
This position is responsible for defining and evolving the product vision, roadmap, governance, adoption strategy, and customer experience for the ServiceNow platform. The ServiceNow Product Manager partners closely with enterprise leaders, agency stakeholders, and technical platform teams to ensure the platform delivers measurable value, operational transparency, and an improved user experience across the State of Minnesota.
This role focuses on product strategy, stakeholder engagement, prioritization, governance, and continuous improvement rather than direct technical administration or platform operations. The position serves as a key advocate for customer experience and drives alignment between business needs, enterprise priorities, and platform capabilities in a complex statewide environment.
This position requires an employee to be onsite at 600 Robert Street North, St. Paul, Minnesota at least 50% of the time, with some opportunity to perform work from a telework location. Telework (https://mn.gov/mmb-stat/policies/1422-telework.pdf) for Minnesota IT Services is available on a limited basis. Employees will be required to meet current telework eligibility requirements.
Minimum Qualifications
To qualify, candidates must clearly show all of the following qualifications in their resume. Resume tips available here (https://mn.gov/mnit/about-mnit/careers/hiringprocess.jsp) :
This position requires a minimum of six (6) years of experience leading, managing, or overseeing enterprise technology products, platforms, services, or programs in a large, complex organization.
Experience must include:
Three (3) years of supervisory experience.
Leading product strategy, roadmap development, governance, or service delivery initiatives for enterprise technology platforms or digital services.
Partnering with business stakeholders, technical teams, and executive leadership to prioritize work, align strategic objectives, and drive continuous improvement.
Leading stakeholder engagement, customer experience, adoption, or change management initiatives related to enterprise technology solutions.
Facilitating governance, prioritization, backlog management, or decision-making processes across multiple stakeholders or organizational areas.
Defining, tracking, or reporting operational metrics, adoption metrics, service performance metrics, or value realization outcomes.
Working with enterprise workflow platforms, IT service management (ITSM) tools, or digital service delivery platforms, including experience with ServiceNow products, workflows, governance processes, or service delivery capabilities.
Demonstrated ability to communicate clearly and effectively to foster mutual understanding and guide teams through change.
Customer-focused approach grounded in active listening, empathy, and solution-oriented problem-solving, with leadership skills that support positive user experiences and high-performing teams.
Two (2) years of experience in a Systems Architect classification or two (2) years of experience in an external IT Architect role may substitute for two of the required years of supervisory experience.
Preferred Qualifications
Experience serving in a Product Manager, Service Owner, IT Service Management (ITSM), or enterprise platform leadership role.
Experience leading enterprise governance, intake, prioritization, or roadmap planning processes for technology platforms or digital services.
Experience improving customer experience, platform adoption, workflow automation, or digital service delivery outcomes across a large organization.
Experience supporting digital transformation, workflow modernization, automation, or enterprise service experience initiatives.
Proven ability to foster team development by promoting collaboration, trust, and knowledge sharing, while empowering individuals to achieve collective goals.
Strongly Preferred Qualifications
Experience leading enterprise product strategy, governance, or roadmap management for a ServiceNow platform in a large, complex organization.
Experience facilitating cross-organizational prioritization and governance discussions involving competing business, operational, and technical priorities.
Additional Requirements
It is the policy of Minnesota IT Services that a successful candidate must pass all legally required checks prior to employment which may consist of the following:
SEMA4 Records Check (applies to current and past state employees only)
Criminal History Check
Reference Check
Social Security and Address Verification
Other legally required checks
Minnesota IT Services does not participate in the federal E-Verify program. Minnesota IT Services is unable to sponsor applicants for work visas, including F-1 STEM OPT extensions, and cannot complete Form I-9 or any other documentation requiring employer participation in E-Verify. All applicants must be legally authorized to work in the United States at the time of application.
AN EQUAL OPPORTUNITY EMPLOYER
Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.
Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email careers@state.mn.us . Please indicate what assistance is needed.
