What Account Management contributes to Cardinal Health
Customer Service is responsible for establishing, maintaining and enhancing customer business through contract administration, customer orders, and problem resolution.
Account Management is responsible for cultivating and maintaining on-going customer relationships with an assigned set of customers. Provides new and existing customers with the best possible service and recommendations in relation to billing inquiries, service requests, improvements to internal and external processes, and other areas of opportunity. Provides product service information to customers and identifies upselling opportunities to maintain and increase income streams from customer relationships.
Job Summary
The Consultant, Account Management applies a consultative sales approach to understand customer needs, deliver value-added solutions, and strengthen long-term partnerships. This role leverages sales acumen, data analysis, and customer service excellence to improve customer operational efficiency while supporting growth in sales and margins.
Serving as the primary point of contact for assigned OTC-only accounts, the Consultant partners cross-functionally to address customer needs, resolve issues, and drive incremental growth opportunities. This position reports to the Senior Manager, Account Management, supporting the Consumer Health Account Management team.
Responsibilities
Assume direct accountability for all aspects of customer relationships for OTC-only accounts, with additional support for select Regional and National accounts
Build trusted, customer-facing relationships through proactive engagement, responsiveness, and a strong service mindset
Collaborate closely with Sales Directors and Account Management leadership to influence customer buying decisions and support attainment of sales objectives
Analyze sales performance, trends, and customer data to identify opportunities and develop strategies that drive growth within existing accounts
Improve customer loyalty and retention by delivering consistent value, insights, and high-quality service
Assess and consult with existing and prospective customers on business needs; partner cross-functionally to resolve issues and address challenges
Execute day-to-day customer support activities, including product forecasting, price requests, bulk ordering, order tracking, and shipment follow-up
Support new business opportunities by completing RFPs, product matching, and deal modeling
Participate in customer meetings and calls; lead internal discussions related to customer strategy
Prepare customer business reviews, reports, presentations, and written recommendations for management and executive leadership
Track performance against initiatives and translate results into actionable insights to grow revenue
Plan and execute quick-turn projects independently with minimal outside direction
Travel to customer sites as needed to strengthen relationships, demonstrate services, and identify emerging trends and opportunities
Qualifications
4-8 years of experience, preferred
Bachelor's degree in related field, or equivalent work experience, preferred
Retail, customer service, or account management experience, preferred
Strong sales, analytical, and problem-solving skills, with the ability to interpret data and translate insights into actionable recommendations
Demonstrated customer-facing relationship management experience, with a service-oriented mindset and ability to build trust and credibility
Proficiency with SAP, WinWatcher, Microsoft Office, Business Objects, Looker, or similar reporting and analytics tools, preferred
Excellent written and verbal communication skills, including the ability to present insights and influence stakeholders
Strong organizational skills with the ability to manage multiple priorities, execute with attention to detail, and follow through to completion
Collaborative team player who is self-motivated and comfortable working cross-functionally
What is expected of you for success in your role
Demonstrate working knowledge of retail, eCommerce, or independently owned business models, including competitive dynamics, trends, challenges, and operational considerations
Apply understanding of customer business needs to deliver tailored solutions and recommendations
Take ownership of account planning, inventory considerations, selling processes, deal economics, and post-sale execution
Use data and performance metrics to guide decision-making and customer conversations
What is expected of you and others at this level
Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects
May contribute to the development of policies and procedures
Works on complex projects of large scope
Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives
Completes work independently receives general guidance on new projects
Work reviewed for purpose of meeting objectives
May act as a mentor to less experienced colleagues
Additional Information
Some travel is required as needed
Anticipated salary range: $67,500 - $96,300
Bonus eligible: No
Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
Medical, dental and vision coverage
Paid time off plan
Health savings account (HSA)
401k savings plan
Access to wages before pay day with myFlexPay
Flexible spending accounts (FSAs)
Short- and long-term disability coverage
Work-Life resources
Paid parental leave
Healthy lifestyle programs
Application window anticipated to close: 07/18/2026 *if interested in opportunity, please submit application as soon as possible.
The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
LI-TF1
Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.
Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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