Summary Serves as Employee Travel Program Coordinator, managing travel card programs individually and centrally billed accounts (IBA/CBA) and supporting 4,000 employees and external travelers. Acts as subject matter expert, resolving travel issues and ensuring compliance with VA and federal regulations. Communicates with stakeholders, provides training on travel processes, and delivers high-quality customer service while independently managing complex operations. Responsibilities Major duties of this position are but not limited to: Serves as the resource person for all issues involving staff travel for a complex health care system, including direct contact with FSC, U.S. Bank support staff, VACO Travel Policy Team, management staff, employees, and external sources Manages day-to-day duties of the staff travel office and acts as the facility liaison for U.S. Bank Travel Card Program accounts Provides oversight of Individually Billed Accounts (IBA) and Centrally Billed Accounts (CBA) travel card programs Ensures correctness of lines of accounting (LOA) in the employee travel system (e.g., CONCUR) and updates LOAs with each new fiscal year Resolves all travel-related issues and discrepancies, including overpayments and delinquent travel claims Analyzes all travel receipts to determine accuracy and validates reimbursement amounts Ensures completion of all employee travel claims, including approving payments electronically Reviews travel claims for discrepancies and contacts employees to reconcile incorrect claims Notifies employees of overpayments and initiates Bills of Collection to recover funds Tracks and monitors travel claims until completion and reviews VLSN reports for overdue claims Provides training to program support personnel on travel approvals, travel plans, and reimbursement processes Offers assistance and guidance to employees and invitational travelers on completing travel requests Provides instruction and training on work processes, procedures, and techniques Communicates regularly with stakeholders in a professional, knowledgeable, and concise manner Sets priorities, coordinates operations, and adjusts workload to meet deadlines Maintains knowledge of commonly used appropriations and prepares accurate and timely travel reports Computes and provides travel estimates using federal travel per diem guidelines and evaluates completeness and reasonableness Reviews and ensures all airfare billed to the facility is accurate and cost-effective Contacts centralized travel agencies to verify reservations and contract rates Creates and maintains traveler accounts in the electronic travel system and assists employees with updates Work Schedule: Monday - Friday 8:00am-4:30pm, (Subject to change based on the needs of the Agency). Telework: This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Virtual: This is not a virtual position. Position Description/PD#: Budget Technician - Employee Travel/PD04758A Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Physical Requirements: Work is sedentary. Work requires standing, walking, bending and sitting. There are no physical demands. The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required. Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Resume Requirement: Your resume must include the following information: Job title, description of duties, beginning and ending date (month/year) of employment; and average hours worked per week. Qualifications To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 05/27/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-07 position you must have served 52 weeks at the GS-06. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-06 in the normal line of progression for the occupation in the organization. Examples of specialized experience include but are not limited to: experience that demonstrates the knowledge, skills, and abilities (KSA's) to successfully perform the duties of the position, and that is typically in or related to the position to be filled. Specialized experience includes the ability to take personal notes from training received and use them to produce accurate, quality work products, experience providing training to employees and coworkers, experience working in customer service to resolve conflicts on scheduling, technical, and other issues. proficient in Microsoft products - especially Microsoft Excel and Microsoft SharePoint, experience in researching transactions and/or claims with demonstrated ability to interpret guidelines, decide approach, and independently make determinations. This may include resolving "rejects" among systems, experience working with computer programs to independently review and verify transactions and reconcile data among systems and demonstrate superb written and verbal communication and customer-service skills. NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates and hours worked per week. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Education There is no educational substitution at this grade level. Additional Information Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. This job opportunity announcement may be used to fill additional vacancies. The Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.
